You need to create a support account to ask questions on the support page. It uses your e-mail address not your regular userID, has a different password and wont cost you any extra money.
We're just players here, so we can't tell you anything about the ban. You should call up customer support.
http://help.ncsoft.com/cgi-bin/ncsof...p?p_faqid=4654
Teams are the number one killer of soloists.
Thanks for the quick responses and information, I'll call them and see what the deal is.
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You need to set up a 'support account'. This is distinct from your 'game account'.
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Originally Posted by FurionXLx
Tried sending in a support question asking the devs/GMs why I was banned and what they could do about it, but all the question portion does is try to make me make a new account, even though I'm already supposed to be logged into my own account.
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Paragon City Search And Rescue
The Mentor Project
It is possible that, in your absence, someone hacked your account and did something bad with it.
If you ever did business with a RMT site (not accusing, just mentioning), they may have used your account to spam people with.
Or there was a security hole a while back where trying to log in a master account accidentally logged into someone else's master account. That may have happened with yours. As far as I know the hole has been fixed, but a few people got extremely screwed. It was more related to another NCSoft game, but since they all share the same master account they could have gained access to your CoH account that way.
If you personally didn't do anything wrong those are about the only ways I can think of that your account may have been banned without your knowledge.
As far as fixing the problem goes, others in the thread have given you about the best information any player has. The support staff will have to take it from there.
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Originally Posted by Dechs Kaison See, it's gems like these that make me check Claws' post history every once in a while to make sure I haven't missed anything good lately. |
And if you had an Aion account a bunch of those got hacked which of course ties into your master ncsoft account.
Don't count your weasels before they pop dink!
Or, if You had a charge back on your account. If you called your credit card company & disputed the charge, they will beat on ya with the Banhammer if you do that
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In part for situations like yours, while a support account can/will be /associated/ with a regular PlayNC account, it is still seperate. Go ahead to http://help.ncsoft.com, and use ask a question (and register if/when prompted to).|
Originally Posted by FurionXLx
Thanks for the quick responses and information, I'll call them and see what the deal is.
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Hope you resolve it soon.
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Originally Posted by Chuggernaut
Or, if You had a charge back on your account. If you called your credit card company & disputed the charge, they will beat on ya with the Banhammer if you do that
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Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net
Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.
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I'll try to send another ticket again. Though I'm not entirely sure why at the end it says the ticket sending failed and shows that I have fields that aren't filled in.. when they are. |
Originally Posted by Rajani Isa
In part for situations like yours, while a support account can/will be /associated/ with a regular PlayNC account, it is still seperate. Go ahead to http://help.ncsoft.com, and use ask a question (and register if/when prompted to).
Hope you resolve it soon. And in the case of a chargeback, the only time I've known them to reverse the ban is if you were using PayPal and Paypal initiated the chargeback. |
But I do appreciate the community's reaction, better than most I've been in.
To add, there wasn't a dispute over payments, I canceled it myself before the next one was due. I hope they don't ban for long periods of inactivity!
Edit: Tried again and the question went through. Thanks to all that helped me!
Ok so I got permanently banned for an unknown reason. I haven't been back to CoH/CoV since August 2009 (when I had to stop playing because I couldn't make the payments). I tried to log in today to find my account perma-banned.
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Tried sending in a support question asking the devs/GMs why I was banned and what they could do about it, but all the question portion does is try to make me make a new account, even though I'm already supposed to be logged into my own account. The account banned was NOT this one (obviously, I just made it). I didn't violate any rules before I left, I had planned on returning.
I can't just make a new account BECAUSE of the extra content I purchased, that's like saying "Hey, thanks for spending $60 on our game, you no longer can play though, and we'll keep your money thx
I'm growing increasingly infuriated as I keep trying to send in Support Questions only to have it say certain areas haven't been filled when they HAVE. Can anyone refer a GM to this thread, or have them PM me explaining this situation?