1) Are you sure you upgraded the Trial account rather than creating a new account? Go here and use your master account login (this may differ from your CoH login). Over on the right side there should be a menu that has "Game Accounts". Check any that have the CoH icon indicating they are CoH accounts by clicking on them and looking at the "Account Type" listed near the top of the top left box.
2) This one is a mystery to me. It sounds like two problems to me. I have no clue about the problem with creating a villain. The inability to log back in may be a problem with case sensitivity in the login/password or possible mistakenly using the master account login/password instead of the game account login/password.
Kosmos
Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)
1) It says my account type is Standard. I also have a receipt showing that I activated the account, and the Trial Account button no longer appears on my HUD, nor am I prompted to buy the full version.
2) He can log the ACCOUNT in, but when he clicks on "Create Character", it takes him straight to the Hero creation screen, and doesn't even prompt him to choose Hero or Villain. Also, he made a hero and played to level 6, but now it tells him the character is still logged in and the Log In option is greyed out.
Quote:
1) Sounds like you're having the same problem mentioned in the other Trial account thread in this forum. You should contact Support if it persists more than a few hours. It really should not take more than a couple of hours tops for the Account status to get updated.|
Originally Posted by The Dreamdasher
1) It says my account type is Standard. I also have a receipt showing that I activated the account, and the Trial Account button no longer appears on my HUD, nor am I prompted to buy the full version.
2) He can log the ACCOUNT in, but when he clicks on "Create Character", it takes him straight to the Hero creation screen, and doesn't even prompt him to choose Hero or Villain. Also, he made a hero and played to level 6, but now it tells him the character is still logged in and the Log In option is greyed out. |
2a) This is really odd. It sounds almost as if your friend somehow got a CoH only Trial Account rather than CoH/CoV. I didn't think that was possible. Did you download the client recently?
2b) By the "Log In option" do you mean the arrow labeled "Enter Paragon City" at the bottom right of the Character Selection screen? Let's go step-by-step: (a) He starts the client, (b) logs in using Account Name, Account Password and the green "Log In" button, (c) he selects a server in the "Select a Server" screen, (d) it brings up a menu of characters and open slots with names, "Create Character", "Buy Additional Slots" or something about redeeming slots, (e) he clicks on his hero to select him and the slot becomes highlighted (brighter), (f) he then clicks the "Enter Paragon City" button with the arrow on it, (g) it tells him his character is already logged in. Is that the sequence? If so, what happens if he retries the "Enter Paragon City" button? (It's common to get that "already logged in" message if your client crashed or was terminated abnormally, and usually just trying to log in again works. Though I'm guessing there's something more substantial going on here and that you're going to have to contact tech support to get it straightened out.)
Kosmos
Global: @Calorie
MA Arcs in 4-star purgatory: Four in a Row (#2198) - Hostile Takeover (#69714) - Red Harvest (#268305)
I am having two problems with City of Heroes.
1. I had a trial account which I upgraded to a standard account, yet when I attempt to invite people to a group or use broadcast, I am informed that trial accounts cannot do this. I do not have a trial account, so why am I receiving this message?
2. My roommate created a trial account so we could play the game together, however he is unable to create a villain, and upon logging out can no longer log back in. We tested this on multiple computers and confirmed that the issue is with his account, not his computer. This was confirmed by creating another trial account and having the exact same problem, again on multiple computers. It seems that no trial accounts we create can do CoV or log back in when they log out.
Anyone know what's going on or how to fix this?