Stygmartyr

To anyone that was having similar problems, I have now resolved this issue. It was done by ringing the US phone support and informing them of the delay with the EU offices taking up my ticket.

The person I spoke to was very polite and nice and the issue was then moved to the US department. This was then resolved in less than a working day.

So to anyone having similar issues I can recommend calling the US phone support, and for reference the call was 18-19mins long for those that may be worried about the cost of such a call.

Thankyou for all the replies and suggestions, they did all help, and I'm very grateful.

Happy gaming!

I just wish they'd 'unstick' soon, i'm trying to give them my money and they just don't seem to want it :P

I'm an EU customer and calling the US call centre could be really expensive, so I was hoping for a way to avoid that if possible

About 4 days ago I bought the Super science pack, with the intention of then buying the Martial Arts, Mutant and Pre-Purcahse GR packs.

However after buying the Science pack, i got the message that my order could not be accepted, now I'd normally not post on the forums about 1 bug but I have no other options left.

Once this happened I then posted a ticket with the support team, and indeed within minutes was contacted back asking the needed questions etc. I answered these as needed and the problem was escalated. So far so good.

Then after 4 days of waiting (and daily updates of the ticket) I have heard nothing from the rep I was forwarded to, nor has any progress been made. I still get the same error.

I have tried direct card payment, paypal payment and even a friend tried to buy it for me to no avail. I have taken as many measures as I can to try to solve this and now being at a complete loss I ask you fellow players, does anyone out there have a possible soloution or something I missed?

please help me out here guys and girls, this has killed my will to play at the moment, and really want to get back into the swing of things to get back to the fighting with my friends.

Thankyou all for reading if you even got this far