Game locks up entering map
By
carlbme,
Posted on: 2012-03-19 21:10 in ALL ACCESS Gameplay Technical Issues Bugs
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:03:52 PM, on 3/19/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\Carl\Downloads\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLL
O4 - HKLM\..\Run: [EasyTune] "C:\Program Files (x86)\GIGABYTE\ET6\ETCall.exe"
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AppleChargerSrv - Unknown owner - C:\Windows\system32\AppleChargerSrv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Ralink Registry Writer (RalinkRegistryWriter) - Ralink Technology, Corp. - C:\Program Files (x86)\Tenda\Common\RaRegistry.exe
O23 - Service: Ralink Registry Writer 64 (RalinkRegistryWriter64) - Ralink Technology, Corp. - C:\Program Files (x86)\Tenda\Common\RaRegistry64.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7189 bytes
First question, does CoH run in safe mode. "Safe Mode" as in game safe mode not windows safe mode.
H: Blaster 50, Defender 50, Tank 50, Scrapper 50, Controller 50, PB 50, WS 50
V: Brute 50, Corruptor 50, MM 50, Dominator 50, Stalker 50, AW 50, AS 50
Top 4: Controller, Brute, Scrapper, Corruptor
Bottom 4: (Peacebringer) way below everything else, Mastermind, Dominator, Blaster
CoH in WQHD
I have to try safe mode a little bit more. I did try it one time and it worked. However I have been able to get in the game from time to time as well. I'll test it more tonight just to make sure it wasn't a fluke.
The one thing that really jumps out at me is that you have Ambient Occlusion set to High performance. I'd recommend turning AO off completely.
Also, are you connecting wirelessly when you run the game? (Ralink RegistryWriter entries in Services make me think a wireless adapter using the Ralink chipset is installed).
If so, try connecting the computer using ethernet instead (with the wireless adapter disabled or unplugged) and see if you get the same problems. If the problems stop, it may indicate problems with the wireless signal (interference, problems with the wireless adapter, poor signal strength, problems with the router, etc.). If you still have the problems with it connected by ethernet it will likely rule out wireless being the problem.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
OK, So turn off AO and unplug the wireless. Not a problem. Right now the machine is only about two feet away from my wireless router. Once it's put together in working condition (getting CoH to play is the last step, all other games/programs are fine) then it'll be moved farther away.
With it being that close to the router already, if using a wired connection fixes the problem then you either have some really nasty interference or some major wireless issues.
What brand/model are the wireless adapter and wireless router? I'm not familiar with the Ralink chipset but it's been a few years since I worked for a manufacturer that made wireless products.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Still having the problem. Here's what I tried.
- Removed the Tenda Wireless N USB Adapter, went wired
- Turned off AO
- Tried Safe Mode
Even in safe mode I still have the same problem when I made it past character selection and past the map loading screen. But once the map itself opens up the game locks up and I get the AMD display driver has stopped responding (just noticed this, but due to the symptoms I guess it has been happening and didn't notice it).
At this point, I'd start trying newer known good drivers with the same setup you have now.
I'd start with the 11.9 drivers and work my way up. I'm not seeing anything else that's unusual in the HJT or CoH Helper logs.
EDIT: Actually, one more question. Are you running the game through Steam or is Steam just running in the background when you play? In either case, you might try shutting down Steam so that you can eliminate any network traffic from Steam causing a conflict.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
D'oh.
I just spotted something I didn't recognize in the HJT log that I missed before.
Easy Tune 6 is software that comes with the motherboard and is an overclocking tool. It's very possible that Easy Tune 6 is interfering and causing the the hangups.
My recommendation would be to make sure nothing is being overclocked (motherboard or graphics), the fans are set at stock speen and then uninstall the Easy Tune utility and test to see if that resolves the issue. We've had other overclocking or fan control programs cause issues in the past such as the Riva Tuner and similar tools.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I've tried running different Catalyst drivers (12.2, 12.1, 11.9, 11.4, 11.3). Between each I've used driver sweeper to make sure to do a clean install of the drivers.
Also I had removed all the overclocking utilities then went back into the BIOS and set everything back to Auto. I downloaded and ran CCleaner to clean up the registry to remove the unused entries. So no more evidence of EasyTune.
Still having the same problem. I did swap in my old Radeon HD 4870 and the game loaded up just fine though running the Catalyst 12.2 drivers. The HD6870 was an open box item that I bought, but with CoH the only game I'm having issues with.
OK, I'm going crazy it seems. I was placing the video card used to test back into the system I pulled it from and just to see had my daughter log into her account after a reboot. She did so and was playing no problems. I had her exit out and back in...it still worked. My wife then tried it with her account and changed from windowed to full screen before logging in. And she's in playing now. I'm going to see if it still loads up after a reboot and turning some of the settings back up (right now everything is at its lowest settings).
OK, I'm even more confused now. On my computer I cannot play on my account due to this issue. However, I can play using any of the other accounts in the family. The wife's and both kids are able to play fine.
I go to my daughters computer and login and can play. Just not on my computer. When I tried their accounts on my box I didn't login to their profiles, I used mine.
To me I see no reason for this.
OK, problem solved. Crazy, but solved.
Since it was just my account on one box I deleted my account name folder from the CoH folder in Program Files(x86). That didn't do it so I started searching around some more.
I went into AppData/Local/NCSoft/CoX/VistedMaps and deleted all the files in there. So now everything runs perfect. All settings maxed out, even with AO.
Thanks for the help.
Ok. That would make sense. It sounds like there was some corruption in the VisitedMaps files.
Glad you found a solution. I'll have to put this in my "weird things happen" list of fixes.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Quote:
Isn't this that what we used to do when maps would come up blank back in pre-i13 times?
|
Originally Posted by Texas Justice
Ok. That would make sense. It sounds like there was some corruption in the VisitedMaps files.
Glad you found a solution. I'll have to put this in my "weird things happen" list of fixes. |
I have a newly built computer and am having issues running CoH. Most of the time I'm able to login, get passed the character creation screen and load the map. Once the map is loading and it dumps me into the area CoH locks up. I've tried running different Catalyst drivers (12.2, 12.1, 11.9, 11.4, 11.3). Between each I've used driver sweeper to make sure to do a clean install of the drivers. Every so often I'm able to get into CoH by using TweakCoH and setting everything to Low. This is the only way I've been able to get the map area to actually not crash, and even then the success rate is rather low (15%).
Specs:
Gigabyte 970A-UD3
8GB PC1866 (Also tried PC1600)
Sapphire HD6870 1GB
Running Win7 64bit Ultimate
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at March 19, 2012 23:03 (-05:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.111118-2330)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-970A-UD3
BIOS: Award Modular BIOS v6.00PG
Central Processor: AMD FX(tm)-4100 Quad-Core Processor (4 CPUs), ~3.6GHz
Memory: 8192MB
.Net Memory Report: 6550MB out of 8173MB available
Page File: 14587MB (1757MB currently in use)
C Drive: (ST500DM002-1BC142 ATA Device) 415868MB out of 476837MB (87%) free
D Drive: (HL-DT-ST DVDRAM GH22LS40 ATA Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7601.17514 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: AMD Radeon HD 6800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x6738)
Video Memory: 742 MB
Driver Version: 8.831.2.0
Driver Date: 3/8/2011 11:55:52 PM
Driver Language: English
Sound Device Description: Speakers (Creative USB Headset)
Driver File: USBAUDIO.sys
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 5:43:52 AM
Sound Device Description: Realtek Digital Output (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6433
Driver Date: 8/12/2011 12:29:42 AM
Sound Device Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Driver File: RTKVHD64.sys
Driver Version: 6.00.0001.6433
Driver Date: 8/12/2011 12:29:42 AM
WMI Information
Motherboard Manufacturer: Gigabyte Technology Co., Ltd.
Motherboard Model: (empty)
Motherboard Product: GA-970A-UD3
Motherboard Version: x.x
BIOS Manufacturer: Award Software International, Inc.
BIOS Name: Award Modular BIOS v6.00PG
BIOS Version: GBT - 42302e31
BIOS Release: 20111013000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: No
Physics Quality: High
Maximum Particles: 100
Max Particle Fill? 1.000
Physics Card Enabled: No
Anti-aliasing: Off
Anisotropic Filtering: None
Texture LOD Bias: Medium
Water Effects: None
Bloom: 0.100 (turned off)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Low
Character Texture Level: Low
World Detail Level (Vis_Scale): 0.500
Entity Detail Level: 0.300
Shadows Enabled: No
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Low quality
Advanced Occlusion Settings: No
Ambient Occlusion: High performance
Occlusion Strength: Slight
Blur: Fast
Ambient Resolution: High performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.750
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: ?
Installation Directory: C:\Program Files (x86)\NCSoft\City of Heroes
Mod files in the Data directory
No modifications found