Unable to purchase points


Fusion_Night

 

Posted

Been trying to buy new points, but the website has been telling me unable to process my transaction, please try again later. But I have been waiting, and it still isn't unable to.

A) No it isn't my limit.
B) I tried regular card, paypal neither works. Yet I just bought stuff from other places with both of them and no problem with either method.

Is this just some problem NCSOFT is having that they are working on? Where can I go to for more direct help?


 

Posted

Have you bought anything recently from NCSoft?

Which country are you trying to purchase from? Is it the same country in which your card/bank reside?

support.ncsoft.com is the support website; you should be able to file a support ticket there, but good luck getting any useful help as nobody at NCSoft support seems to be even vaguely aware of the existence of the Paragon Market and will be convinced that you're trying to buy game time.


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Posted

Thanks for the info. The weird thing is that I used the same exact payment systems last week to get the VIP status. Hopefully it is just a temporary glitch.


 

Posted

Quote:
Originally Posted by Fusion_Night View Post
Thanks for the info. The weird thing is that I used the same exact payment systems last week to get the VIP status. Hopefully it is just a temporary glitch.
NCSoft's payment system has always been ******* awful; pre-Freedom you couldn't buy more than 3 things in one go from their store because when trying to buy the 4th thing it would automatically flag you as "possibly fraudulent activity" and block you from making any more purchases for 24 hours. This is ignoring the fact that there wasn't a "cart" so it was impossible to buy more than one thing at a time.

Equally, if your card provider has a temporary authorisation issue or you make a typo somewhere in the payment info; Bam! Possible fraudulent activity. I'm all for anti-fraud measures, but when they're implemented as ineptly as NCSoft have managed, they're a menace.


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Posted

Tried using the ingame, out of game.. just getting annoying. The ingame was the first one I tried to use. Good thing they are free to play I guess, because if this is going to be the way it works, I'll be just happy to let my VIP expire again and put my money in another game instead.


 

Posted

Quote:
Originally Posted by The_Spad_EU View Post
NCSoft's payment system has always been ******* awful; pre-Freedom you couldn't buy more than 3 things in one go from their store because when trying to buy the 4th thing it would automatically flag you as "possibly fraudulent activity" and block you from making any more purchases for 24 hours.
Oh, much worse than that. It wasn't fixed at 3 purchases; it was variable. One person might make 3 purchases in one day, then a week later it won't even allow 2 purchases.


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