Character Creation Issue
By
EggplantKing,
Posted on: 2011-10-13 19:18 in ALL ACCESS Gameplay Technical Issues Bugs
Hijack log info:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:51:59 PM, on 10/13/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ThreatFire\TFService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Logitech\Vid HD\Vid.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\dxdiag.exe
C:\Documents and Settings\Matt Archer\My Documents\Downloads\CohHelper.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matt Archer\My Documents\Downloads\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.live.com/sphome.aspx
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Winamp Search Class - {57BCA5FA-5DBB-45a2-B558-1755C3F6253B} - C:\Program Files\Winamp Toolbar\winamptb.dll
R3 - URLSearchHook: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\tbBit1.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\tbBit1.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: BitTorrentBar Toolbar - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - C:\Program Files\BitTorrentBar\tbBit1.dll
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.e xe"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.ex e" -launchedbylogin
O4 - HKLM\..\Run: [LWS] C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe -hide
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Matt Archer\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files\Logitech\Vid HD\Vid.exe" -bootmode
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DriverFinder] C:\Program Files\DriverFinder\DriverFinder.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O4 - Global Startup: WhiteSmoke Translator.lnk = C:\Documents and Settings\Matt Archer\My Documents\Downloads\WhiteSmokeWriterGeo5002_en.exe
O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
--
End of file - 8214 bytes
The issue is with your video card drivers:
Video Device Name: ATI Mobility Radeon X1400
Manufacturer / Chip: ATI Technologies Inc. / ATI Mobility Radeon X1400 (0x7145)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6618
Driver Date: 5/23/2006 11:06:54 PM
See the AMD/ATI video drivers link in my signature
Quote:
While your GPU meets the minimum performance for CoH... I'm not sure you will ever find a driver that will work with it and your GPU.|
Originally Posted by EggplantKing
Video Device Name: ATI Mobility Radeon X1400
Manufacturer / Chip: ATI Technologies Inc. / ATI Mobility Radeon X1400 (0x7145) Video Memory: 256.0 MB Driver Version: 6.14.0010.6618 Driver Date: 5/23/2006 11:06:54 PM |
I scoured AMD/ATI for a compatible driver, and came across a page telling me that AMD cannot provide support through AMD.com, and that I would have to go through the manufacturer's website.
I then tried going through Dell... But your CoH Helper log didn't give me enough information to figure out what model system you have.
I've got no advice for you. Hopefully someone with more detailed knowledge will come by and give you something to work with.
Quote:
Uh. Okay. |
Originally Posted by Morgan Reed
While your GPU meats the minimum performance for CoH... I'm not sure you will ever find a driver that will work with it and your GPU.
|
Quote:
|
I scoured AMD/ATI for a compatible driver, and came across a page telling me that AMD cannot provide support through AMD.com, and that I would have to go through the manufacturer's website. I then tried going through Dell... But your CoH Helper log didn't give me enough information to figure out what model system you have. |
And yeah, the drivers are unbelievably ancient from Dell (5 years old).
Basically your graphics accelerator is one of the ones ATI sold "customized" to Dell (and different variants of it went to other manufacturers). There was a default set of drivers for it and not much after that. By "customized" it usually means it was jiggered around till it worked with a flat panel that it shouldn't have supported and everything in the driver set is held together with metaphorical spit and bailing wire.
Sorry, but our buddies at ATI/AMD screwed you over to Dell for this. And Dell's big enough that they don't care that you're screwed.
The difference between this and other unsupported cards is the fact that, up to a certain point, the other cards WERE supported by the manufacturer. In this instance they NEVER provided ANY support.
Your only real option is to get a new system.
Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.
Quote:
Heh. If you meant the typo, I fixed that.|
Originally Posted by Hyperstrike
Uh. Okay.
|
If you mean meeting the minimum, according to Tom's Hardware, the X1400 is three steps above the minimum Radeon 8500.
I had just registered and downloaded the game a day ago. After installation, I haven't had any issues until I reach a certain point. After logging in, selecting a server and opening up character creation, I begin the character creation process. All steps are fine until I reach the "body" tab. It displays nothing but the arrow buttons to turn the character around. The next tab does the same, only there are buttons for modifying the costume. Nothing shows up no matter how long I wait. Here is the COH helper info:
---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at October 13, 2011 18:45 (-07:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
System Manufacturer: Dell Inc.
System Model: MP061
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08
Central Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz (2 CPUs)
Memory: 1022MB
.Net Memory Report: 352MB out of 1022MB available
Page File: 1041MB (1417MB currently in use)
C Drive: (Hitachi HTS541080G9SA00) 23608MB out of 74881MB (31%) free
D Drive: (SONY DVD+-RW DW-Q58A) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.
Monitor: Default Monitor
Monitor's Max Resolution: (blank)
Video Device Name: ATI Mobility Radeon X1400
Manufacturer / Chip: ATI Technologies Inc. / ATI Mobility Radeon X1400 (0x7145)
Video Memory: 256.0 MB
Driver Version: 6.14.0010.6618
Driver Date: 5/23/2006 11:06:54 PM
Driver Language: English
Sound Device Description: SigmaTel Audio
Driver File: sthda.sys
Driver Version: 5.10.5515.0000
Driver Date: 5/10/2007 11:24:34 AM
WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0YD479
Motherboard Version:
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A08
BIOS Version: DELL - 27d70402
BIOS Release: 20070402000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: Unknown (0)
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Low
Character Texture Level: Medium
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Shadow maps
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 0.600
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 2110.201110070353.1.0
Installation Directory: C:\Program Files\NCsoft\City of Heroes
Mod files in the Data directory
No modifications found