Lost connection to mapserver
By
Ramen,
Posted on: 2011-10-13 14:22 in ALL ACCESS Gameplay Technical Issues Bugs
Code:
---System information gathered by CoH Helper version 0.2.0.2--- DxDiag gathered at October 13, 2011 17:11 (-04:00) Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: Z68A-D3H-B3 BIOS: Award Modular BIOS v6.00PG Central Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz Memory: 8192MB .Net Memory Report: 5829MB out of 8175MB available Page File: 13870MB (2477MB currently in use) C Drive: (WDC WD5000AAKS-00A7B0 ATA Device) 54084MB out of 476929MB (11%) free D Drive: (ST3750528AS ATA Device) 219081MB out of 715400MB (30%) free E Drive: (HL-DT-ST DVDRAM GH22NS50 ATA Device) zero-size drive F Drive: (JWP XQZCLYZK SCSI CdRom Device) zero-size drive Windows directory location: C:\Windows DirectX: DirectX 11 DirectX Diag version: 6.01.7601.17514 (64-bit version) Display Notes: No problems found. Sound Notes: No problems found. No problems found. No problems found. No problems found. Input Notes: No problems found. Monitor: Monitor's Max Resolution: (blank) Video Device Name: NVIDIA GeForce GTX 470 Manufacturer / Chip: NVIDIA / GeForce GTX 470 Video Memory: 4064 MB Driver Version: 8.17.12.8026 Driver Date: 8/3/2011 7:50:00 AM Driver Language: English Sound Device Description: Speakers (USB Audio Device) Driver File: USBAUDIO.sys Driver Version: 6.01.7601.17514 Driver Date: 11/20/2010 6:43:52 AM Sound Device Description: Realtek Digital Output(Optical) (Realtek High Definition Audio) Driver File: RTKVHD64.sys Driver Version: 6.00.0001.6307 Driver Date: 2/11/2011 6:18:44 AM Sound Device Description: Realtek Digital Output (Realtek High Definition Audio) Driver File: RTKVHD64.sys Driver Version: 6.00.0001.6307 Driver Date: 2/11/2011 6:18:44 AM Sound Device Description: Speakers (Realtek High Definition Audio) Driver File: RTKVHD64.sys Driver Version: 6.00.0001.6307 Driver Date: 2/11/2011 6:18:44 AM WMI Information Motherboard Manufacturer: Gigabyte Technology Co., Ltd. Motherboard Model: (empty) Motherboard Product: Z68A-D3H-B3 Motherboard Version: x.x BIOS Manufacturer: Award Software International, Inc. BIOS Name: Award Modular BIOS v6.00PG BIOS Version: GBT - 42302e31 BIOS Release: 20110419000000.000000+000 Registry Information for Current User Resolution: 1920x1080 3D Resolution: 1920x1080 (Not using renderscale) Full Screen: Yes Maximized: No Screen Position: 0, 0 Refresh Rate: 60Hz Vertical Sync Enabled: Yes Physics Quality: Very High Maximum Particles: 50000 Max Particle Fill? 10.000 Physics Card Enabled: No Anti-aliasing: 2x Anisotropic Filtering: 2x Texture LOD Bias: Smooth Water Effects: Ultra quality Bloom: 1.000 (turned on) Depth of Field Enabled: No Desaturation Effects (Sepia) Enabled: Yes Shader Detail: High World Texture Level: Very High Character Texture Level: Very High World Detail Level (Vis_Scale): 1.000 Entity Detail Level: 1.000 Shadows Enabled: No Shadow Mode: Unknown (5) Shadow Map Shader: High quality Environmental Reflections: Ultra quality Advanced Occlusion Settings: No Ambient Occlusion: Quality Occlusion Strength: Medium Blur: Trilateral Ambient Resolution: Quality Gamma Correction: 1.000 Geometry Buffers (VBOs) Enabled: Yes Suppression of FX When Camera Close Enabled: Yes Close Suppression Range: 3.000 Show Advertisements: Yes Audio Mode: Performance 3D Audio: No FX Sound Volume: 0.401 Music Sound Volume: 0.500 Show Advanced Graphics Options: Yes Overall Graphics Quality: 0.500 Reverse Mouse Buttons: No Save Login Username: Yes Transfer Rate: Unknown bytes/second Current Game Version: ? Installation Directory: D:\Program Files (x86)\City of Heroes Mod files in the Data directory .\fonts has 1 file .\sound\ogg\weapons has 6 files .\texture_library\GUI\Icons\Inspirations has 51 files .\texture_library\GUI\Icons\Inspirations\Alternates has 1 file .\texture_library\GUI\Icons\Pet_Command has 12 files .\texture_library\GUI\Icons\Pet_Command\ALTERNATE-1 has 6 files .\texture_library\GUI\Icons\Powers has 1279 files .\texture_library\GUI\Icons\Powers\ALTERNATE-1 has 32 files .\texture_library\GUI\Icons\Powers\ALTERNATE-2 has 12 files .\texture_library\MAPS\city has 2 files .\texture_library\MAPS\Midnight_Squad has 1 file .\texture_library\MAPS\NewPlayerTutorial has 1 file .\texture_library\MAPS\Safeguard has 9 files .\texture_library\MAPS\sewers has 44 files .\texture_library\MAPS\static has 40 files .\texture_library\P_MAPS has 2 files .\texture_library\V_MAPS\City has 2 files .\texture_library\V_MAPS\Outdoor_Missions has 9 files .\texture_library\V_MAPS\Static has 16 files
Code:
Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 5:23:48 PM, on 10/13/2011 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v9.00 (9.00.8112.16421) Boot mode: Normal Running processes: D:\Program Files (x86)\Steam\Steam.exe C:\Program Files (x86)\RocketDock\RocketDock.exe C:\Program Files (x86)\Skype\Phone\Skype.exe C:\Users\Ramen\Local Settings\Apps\F.lux\flux.exe C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE C:\Program Files (x86)\Mionix\NAOS 5000 Laser Gaming Mouse\NAOS_Monitor.EXE C:\Program Files\AVAST Software\Avast\AvastUI.exe C:\Program Files (x86)\Winamp\winampa.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\Mozilla Firefox\firefox.exe C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll O4 - HKLM\..\Run: [Mionix NAOS 5000] "C:\Program Files (x86)\Mionix\NAOS 5000 Laser Gaming Mouse\NAOS_Monitor.EXE" O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [Steam] "D:\Program Files (x86)\Steam\steam.exe" -silent O4 - HKCU\..\Run: [Google Update] "C:\Users\Ramen\AppData\Local\Google\Update\GoogleUpdate.exe" /c O4 - HKCU\..\Run: [RocketDock] "C:\Program Files (x86)\RocketDock\RocketDock.exe" O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized O4 - HKCU\..\Run: [F.lux] "C:\Users\Ramen\Local Settings\Apps\F.lux\flux.exe" /noshow O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-21-762931217-4061688543-1949505080-1007\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser') O4 - HKUS\S-1-5-21-762931217-4061688543-1949505080-1007\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser') O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE O4 - Global Startup: Core Temp.lnk = C:\Program Files\Core Temp\Core Temp.exe O4 - Global Startup: Rainmeter.lnk = C:\Program Files\Rainmeter\Rainmeter.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000 O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105 O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing) O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 10358 bytes
Just a quick observation, it seems to happen more frequently at night
Still waiting for my reply from official support. Seems like I'm alone in this. Another observation on my part. Had to say up from 1AM to 8 AM due to class related projects. No mapserve error during those hours. Apparently, those are my optimum hours to play. Not sure if I love this game that much to play during those time
Attached my pingpath. I don't know what to make of it but if it helps anything at all
Code:
Tracing route to cityofheroes.com [64.25.35.107]
over a maximum of 30 hops:
0 Ramen-PC [192.168.1.100]
1 192.168.1.1
2 71.62.124.1
3 te-1-1-ur01.blacksburg.va.richmond.comcast.net [68.85.71.85]
4 te-8-3-ar01.staunton.va.richmond.comcast.net [69.139.165.161]
5 te-8-3-ar01.chesterfield.va.richmond.comcast.net [68.86.173.173]
6 te-0-1-0-1-cr01.charlotte.nc.ibone.comcast.net [68.86.91.117]
7 pos-3-12-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.86.221]
8 4.28.24.81
9 vlan52.ebr2.Atlanta2.Level3.net [4.69.150.126]
10 ae-73-73.ebr3.Atlanta2.Level3.net [4.69.148.253]
11 ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
12 ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]
13 ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
14 4.59.197.34
15 cityofheroes.com [64.25.35.107]
Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Ramen-PC [192.168.1.100]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 17ms 0/ 100 = 0% 0/ 100 = 0% 71.62.124.1
0/ 100 = 0% |
3 14ms 0/ 100 = 0% 0/ 100 = 0% te-1-1-ur01.blacksburg.va.richmond.comcast.net [68.85.71.85]
0/ 100 = 0% |
4 18ms 0/ 100 = 0% 0/ 100 = 0% te-8-3-ar01.staunton.va.richmond.comcast.net [69.139.165.161]
0/ 100 = 0% |
5 26ms 0/ 100 = 0% 0/ 100 = 0% te-8-3-ar01.chesterfield.va.richmond.comcast.net [68.86.173.173]
0/ 100 = 0% |
6 31ms 0/ 100 = 0% 0/ 100 = 0% te-0-1-0-1-cr01.charlotte.nc.ibone.comcast.net [68.86.91.117]
0/ 100 = 0% |
7 37ms 0/ 100 = 0% 0/ 100 = 0% pos-3-12-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.86.221]
0/ 100 = 0% |
8 41ms 0/ 100 = 0% 0/ 100 = 0% 4.28.24.81
0/ 100 = 0% |
9 37ms 0/ 100 = 0% 0/ 100 = 0% vlan52.ebr2.Atlanta2.Level3.net [4.69.150.126]
0/ 100 = 0% |
10 39ms 0/ 100 = 0% 0/ 100 = 0% ae-73-73.ebr3.Atlanta2.Level3.net [4.69.148.253]
0/ 100 = 0% |
11 59ms 0/ 100 = 0% 0/ 100 = 0% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
0/ 100 = 0% |
12 58ms 0/ 100 = 0% 0/ 100 = 0% ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]
0/ 100 = 0% |
13 58ms 0/ 100 = 0% 0/ 100 = 0% ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
0/ 100 = 0% |
14 60ms 0/ 100 = 0% 0/ 100 = 0% 4.59.197.34
0/ 100 = 0% |
15 58ms 0/ 100 = 0% 0/ 100 = 0% cityofheroes.com [64.25.35.107]
Trace complete.
Well, the problem mysteriously disappeared just as it had mysteriously appeared. Not going to complain when I can finally play again, so I digress
This seems to be a problem that popped up a couple of days ago. I'm constantly losing connection to the map server. Netgraph is always green so no network latency. Oddly enough if I log in with my 2nd account, I can see my primary account standing there but the "Loosing connection to mapserver" words will be on his game screen. Don't know if that means anything
Posting my HijackThis and CoH Helper shortly