There's a post in the announcement sections about the new security levels on the NCSoft Master Accounts.
If I remember right, there are instructions on what to do if you can't remember your security questions.
6000+ levels gained and 8 level 50's
Hello, my name is Soulwind and I have Alt-Itis.
Yeah I no and i did that and still i am not getting anything back about it yet and I am starting to get Angry, I need to pay to keep my Account open and can't do because of the Security lvl change.
Never play another NcSoft game, If you feel pride for our game, then it as well, I Superratz am Proud of all of you Coh people, Love, Friendship will last for a lifetime.
Global:@Greenflame Ratz
Main Toons:Super Ratz, Burning B Radical, Green Flame Avenger, Tunnel Ratz, Alex Magnus
This was not one of their better strategies. (I suspect this is across the board because of problems with Lineage account hacking, but what the heck do I know?) I got my unlock codes and Unique IDs and all that stuff seven years and five computers ago. Sometimes files got copied to the new drives, and sometimes they didn't. In this case, when I needed serial numbers, I'd just log into account support. I have no way of knowing what the me of seven years ago was intending as the answer to my unique password hint question, so I'm stuck until Support deigns to respond.
What a lovely system, and so much warning ahead of time!
It's the NCSoft master account, so it is System wide.
Orc&Pie No.53230 There is an orc, and somehow, he got a pie. And you are hungry.
www.repeat-offenders.net
Negaduck: I see you found the crumb. I knew you'd never notice the huge flag.
And on top of that, phone support is available for five hours a day. Five hours a day? Even banks are open longer than that. What ever happened to eight-hour work days?
Well I couldn't remember what my clue means, or I keep getting that little "type the words as you see them" security thing wrong. I wish the system would at least tell you what you were getting wrong.
What is that last character? An r?
Quote:
No clue. But you know, you can just refresh and have it give you a new Captcha until you get one you're sure you can read. That's by far the easiest way to deal with that problem, IMO.
|
Originally Posted by warden_de_dios
What is that last character? An r?
|
My Characters
Knight Court--A CoH Story Complete 2/3/2012
Quote:
its a shame only about 10% of the things that it shows are fully readable. Everyone has rolled it out and its the bggest pain ever having to sit there hitting refresh until you occasionally see something where not a single character needs guessing at.
|
Originally Posted by Finduilas
No clue. But you know, you can just refresh and have it give you a new Captcha until you get one you're sure you can read. That's by far the easiest way to deal with that problem, IMO.
|
Quote:
|
Originally Posted by VoodooGirl
[*]Watching out for the Spinning Disco Portal of D00M!*
|
Quote:
Captcha probably doesn't know. You're helping humanity by transcribing all of written English into digital form.|
Originally Posted by warden_de_dios
What is that last character? An r? |
The first 'word' is made by Captcha and the only one you're being tested on. The second word is an image from a written manuscript you're being 'asked' to transcribe. If you get the first word right, the system trusts you to transcribe the scanned word. They probably pass the second word on to many people, and if they agree, then it's a trusted transcription.
So, the second 'word', since it obviously contains the number '6', is most likely a three digit number: 162. Or, it's '162-'. Sometimes only context can give an accurate reading. And if people disagree or skip on it, it gets kicked to a human being to look it up and try to decipher it from context.
Speeding Through New DA Repeatables || Spreadsheet o' Enhancements || Zombie Skins: better skins for these forums || Guide to Guides
ugh... just ugh, more hoops to jump through! Atleast let us setup a new hint THEN do this...
It's better to save the Mystery, than surrender to the secret...
Quote:
Looks like a frog about to sit on a plank?|
Originally Posted by warden_de_dios
What is that last character? An r? |
Man... I don't even remember doing a security question when I joined up, I hope I can remember it if/when the time comes. :P
Edit: to test, I just went and logged into my account. My questions were about the street I grew up on (not really, but it's an easy one for me to remember) and my dad's middle name, which is easy to spell. I guess I got off lightly compaired to others.
Contact support, telling them that you need your security question reset.
I was able to get it reset by giving my name, address, last 4 digits of a credit card used, DoB, and account name (I wrote that I didn't remember my codes). I sent it in yesterday afternoon, and when I woke up this morning I had an email waiting for me to reset the security questions.
Quote:
|
Originally Posted by ShadowNate
;_; ?!?! What the heck is wrong with you, my god, I have never been so confused in my life!
|
I sent a support ticket that had my name, account name, date of birth and address. I even added my dad's to be sure since I sort of remember setting up some stuff under his name. It may be necessary, but waiting sucks. 
Quote:
Yeah, I finally figured out when I was getting into my daughter's account that she used my husband's birthday.|
Originally Posted by Hidden Hero
I sent a support ticket that had my name, account name, date of birth and address. I even added my dad's to be sure since I sort of remember setting up some stuff under his name. It may be necessary, but waiting sucks.
|
I didn't have any problem with the answers to the security questions, but I did have to experiment to determine how they capitalized them, since it's case sensitive.
My Characters
Knight Court--A CoH Story Complete 2/3/2012
Yeah I called them and it was pretty easy... they sent me a link I reset the secuirty question to something I would remember this time and it's all set 
It's better to save the Mystery, than surrender to the secret...
I always pick security questions with answers that don't change, something like "where were you born" rather than "what's your favorite book?" Of course, I also try to pick questions where there's only one way to answer it. So actually, "Where were you born" isn't really a good choice either, because I wont' remember if I answered just the city or the city and state--and did I abbreviate the state or spell it out? Fortunately, I made good choices for my CoH security questions and had no trouble answering.
My question is, why do we now have to agree to the terms of service again at the login screen? I know it's only one additional step that takes a second and I'll probably get used to it in no time, but don't I already agree to all that at the launcher?
And I'm glad to see I'm not the only one who has trouble with those Captcha things.
Quote:
When I get asked to provide my own question (such as with NCSoft), I put down the following question (one detail removed to protect my account, naturally): What is X's middle name?|
Originally Posted by Red_Raccoon
I always pick security questions with answers that don't change, something like "where were you born" rather than "what's your favorite book?" Of course, I also try to pick questions where there's only one way to answer it. So actually, "Where were you born" isn't really a good choice either, because I wont' remember if I answered just the city or the city and state--and did I abbreviate the state or spell it out? Fortunately, I made good choices for my CoH security questions and had no trouble answering.
|
X is a roleplaying NPC that I created in 1993, and the middle name of that character is stored indelibly in my head. There are perhaps three people in the world who would be able to guess it, and it has an unusual spelling.
The trick with questions like this is to choose something that simply cannot change. Like "Favourite colouryear born" to me would always be "Black1975" (I have never used this, by the way). Or how about "First 10 char of LotR, no spaces": "WhenMrBilb". Still, everyone is different, but there are lots of ways to avoid problems in the future.
Quote:
| My question is, why do we now have to agree to the terms of service again at the login screen? I know it's only one additional step that takes a second and I'll probably get used to it in no time, but don't I already agree to all that at the launcher? |
The wisdom of Shadowe: Ghostraptor: The Shadowe is wise ...; FFM: Shadowe is no longer wise.
; Techbot_Alpha: Also, what Shadowe said. It seems he is still somewhat wise 
; Bull Throttle: Shadowe was unwise in this instance...; Rock_Powerfist: in this instance Shadowe is wise.; Techbot_Alpha: Shadowe is very wise *nods*; Zortel: *Quotable line about Shadowe being wise goes here.*
Quote:
While I agree, it's also a good idea to go with question/answer combos that can't be easily googled if someone connects your user name to your real name.|
Originally Posted by Red_Raccoon
I always pick security questions with answers that don't change, something like "where were you born" rather than "what's your favorite book?" Of course, I also try to pick questions where there's only one way to answer it. So actually, "Where were you born" isn't really a good choice either, because I wont' remember if I answered just the city or the city and state--and did I abbreviate the state or spell it out? Fortunately, I made good choices for my CoH security questions and had no trouble answering.
|
Sadly, the more static the response to the question, the more likely it could be discovered by other means. The best way would be to update the security question every now and then. But considering some of us haven't had to use our security question in 7 years, there hasn't really been much reminder that it exists in order to update it
.Quote:
| My question is, why do we now have to agree to the terms of service again at the login screen? I know it's only one additional step that takes a second and I'll probably get used to it in no time, but don't I already agree to all that at the launcher? |
Quote:
| And I'm glad to see I'm not the only one who has trouble with those Captcha things. |
"My inner mind has become a reality-cracking overgod. He torments me! Help!"
Quote:
Yeah, I've often used names of characters I created for roleplaying games as passwords. They're easy to remember (especially for a much beloved character) but aren't even real words and are completely unknown to anyone outside my group of gaming buddies.|
Originally Posted by Shadowe
When I get asked to provide my own question (such as with NCSoft), I put down the following question (one detail removed to protect my account, naturally): What is X's middle name?
X is a roleplaying NPC that I created in 1993, and the middle name of that character is stored indelibly in my head. There are perhaps three people in the world who would be able to guess it, and it has an unusual spelling. |
Quote:
| The answer to this is because of the upcoming move to the NCLauncher, which doesn't include a ToS acknowledgement. |
I was trying to Access My Account and now I need a Security Check to use it, it been 3-4 years and I don't even no what it is. I got this Computer repair and they wipe the info on my Pc, I trying to get the onto the my Account and Security is Stopping me for doing so, do we really need this much Security. How am I suppose to remember this Security, I freaking trying to Contact Support and no one is giving me the Security Question, getting a little mad about, Can you make this System a little bit more easy to recover Security Questions.
Never play another NcSoft game, If you feel pride for our game, then it as well, I Superratz am Proud of all of you Coh people, Love, Friendship will last for a lifetime.
Global:@Greenflame Ratz
Main Toons:Super Ratz, Burning B Radical, Green Flame Avenger, Tunnel Ratz, Alex Magnus