Typically when I transfer influence/infamy in between my characters in the top left part it lists who your sending it to. I always put @(global name) ex @JohnDoe. I always put the @ symbol in front of my global name. Not sure if you need to but I always get my inf or enhancements that I send. Now keep in mind that you cant send and email from a villian to a hero or vice versa. (I wish they would do this or make a bank for your account so all your characters could access it) Anywho I hope this helped out a bit and if I missed something I'm sure someone else can help you further
You'll be able to send stuff cross-faction once I18 goes live on Tuesday.
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When you log in a character, you will see a bunch of green System chat messages. One of these lines is a reminder of what your Global Name is. Just highlight it for copy (Ctrl-C) and then paste it (Ctrl-V) into your email.
Teams are the number one killer of soloists.
lovely, thanks guys 
Hello everyone, I'm another returning player looking forward to going rogue and reconnecting with people I haven't seen for over a year.
I was wondering how I transfer stuff from one character to another via the in game e-mail system. I was trying last night but it said I could only transfer to a global name. I'm stupid so could someone tell me how I do this please? I tried looking at the help file but it wasn't very useful.