Crashing When Loading

I've been trying to help a friend out who just decided to resub to the game, and has been having some strange issues. Normally the game runs fine for him, but, whenever he loads into a new area, he gets an OpenGL error from so many things loading all at once. I have his CoH Helper specs, and can get any other specs from him that would help. He really would love to play the game again, so any help is welcome!

---System information gathered by CoH Helper version 0.2.0.2---
DxDiag gathered at August 13, 2010 14:40 (-06:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Central Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs)
Memory: 2046MB
.Net Memory Report: 1492MB out of 2046MB available
Page File: 3576MB (362MB currently in use)
C Drive: (WDC WD32 00JS-63PDB1 SCSI Disk Device) 108533MB out of 305234MB (35%) free
F Drive: (LITE-ON DVDRW LH-20A1H) zero-size drive
G Drive: (LITE-ON DVD SHD-16P1S) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: NVIDIA GeForce 9800 GT
Manufacturer / Chip: NVIDIA / GeForce 9800 GT
Video Memory: 1024.0 MB
Driver Version: 6.14.0012.5896
Driver Date: 7/9/2010 4:38:00 PM
Driver Language: English

Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.5309
Driver Date: 10/17/2006 2:55:58 AM

WMI Information
Motherboard Manufacturer: ASUSTeK Computer INC.
Motherboard Model: (empty)
Motherboard Product: P5N-E SLI
Motherboard Version: 1.XX
BIOS Manufacturer: Phoenix Technologies, LTD
BIOS Name: Phoenix - AwardBIOS v6.00PG
BIOS Version: Nvidia - 42302e31
BIOS Release: 20061229000000.000000+000

Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes

Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No

Anti-aliasing: Off
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?

World Texture Level: Medium
Character Texture Level: Medium
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Unknown (0)
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance

Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1800.201006040036.8T
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found

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If he's getting OpenGL errors, he may have remnants of old driver files on his system causing a corruption.

Download a fresh copy of the nVidia drivers but don't install them yet. Download and install Driver Sweeper but don't run it yet. Uninstall any nVidia video listings in Add/Remove Programs, including nVidia PhysX entries. Do not reboot. Right-click My Computer, select Properties, click the Hardware tab and click the Device Manager button. Expand the entry under Display Adapters and uninstall any video cards listed.

Reboot into Safe Mode. Cancel any New Hardware wizards that come up. Run Driver Sweeper and have it remove any nVidia Display Driver files. You will need to remove any of the nVidia PhysX files as well. Reboot when finished.

Load Windows normally but cancel any New Hardware wizards. Run the installer for the driver files that you downloaded earlier.

See if he's still getting the same problems. I suspect he won't at this point, but if he does post a log from running HiJackThis.

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