City of Heroes: Live Forum Archive

Loading Screen Help!!!

Elflore

By Elflore,
Posted on: 2010-07-30 06:44 in ALL ACCESS Gameplay Technical Issues Bugs

 

Posted

When I startup CoH it goes past the blue bar and once it hits the loading screen it looks like it's loading but once you click the screen it says "not responding" blah blah blah. What should I do?
p.s. I waited for about 10 minutes still froze
p.s.s. I have tried safe mode and....nothing

 

Posted

Quote:
Originally Posted by Elflore View Post
When I startup CoH it goes past the blue bar and once it hits the loading screen it looks like it's loading but once you click the screen it says "not responding" blah blah blah. What should I do?
p.s. I waited for about 10 minutes still froze
p.s.s. I have tried safe mode and....nothing
Try verifying your files.

Also, if you can get a CoH Helper dump for us, that'd let us know more about your system.


Clicking on the linked image above will take you off the City of Heroes site. However, the guides will be linked back here.

 

Posted

Post the results of these two programs CoHHelper and Hijackthis

Don't count your weasels before they pop dink!

 

Posted

i get the same issue.
CoH Helper -
---System information gathered by CoH Helper version 0.2.0.2---

DxDiag gathered at July 30, 2010 22:53 (-04:00)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
System Manufacturer: MSI
System Model: MS-7191
BIOS: Default System BIOS
Central Processor: AMD Athlon(tm) 64 Processor 3400+, MMX, 3DNow, ~2.2GHz
Memory: 448MB
.Net Memory Report: 94MB out of 447MB available
Page File: 581MB (473MB currently in use)
C Drive: (ST3200021A) 174042MB out of 190771MB (91%) free
Q Drive: () zero-size drive
D Drive: (LITE-ON DVDRW SHW-1635S) zero-size drive
Windows directory location: C:\WINDOWS
DirectX: DirectX 9.0c (4.09.0000.0904)
DirectX Diag version: 5.03.2600.5512 (32-bit version)

Display Notes: No problems found.
Sound Notes: No problems found.
Input Notes: No problems found.

Monitor: Plug and Play Monitor
Monitor's Max Resolution: 1600,1200
Video Device Name: ATI Radeon Xpress 1150
Manufacturer / Chip: ATI Technologies Inc. / ATI Radeon Xpress Series (0x5974)
Video Memory: 64.0 MB
Driver Version: 6.14.0010.6925
Driver Date: 2/11/2010 12:45:14 AM
Driver Language: English

Sound Device Description: Realtek HD Audio output
Driver File: RtkHDAud.sys
Driver Version: 5.10.0000.6132
Driver Date: 6/8/2010 5:16:26 PM


WMI Information
Motherboard Manufacturer: MSI
Motherboard Model: (empty)
Motherboard Product: MS-7191
Motherboard Version: 1.0
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: A M I - 11000522
BIOS Release: 20051122000000.000000+000


Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes


Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No


Anti-aliasing: Unknown (0)
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: Medium quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Medium?


World Texture Level: Medium
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: No
Shadow Mode: Stencil shadows
Shadow Map Shader: Low quality
Environmental Reflections: Disabled
Advanced Occlusion Settings: No
Ambient Occlusion: Off
Occlusion Strength: Off
Blur: Bilateral
Ambient Resolution: Performance


Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes

Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600

Show Advanced Graphics Options: No
Overall Graphics Quality: 0.500
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1800.201006040036.8T
Installation Directory: C:\Program Files\City of Heroes

Mod files in the Data directory
No modifications found
and for HJT -
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:56:25 PM, on 7/30/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Cameron\My Documents\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

--
End of file - 4056 bytes

and ive tried verifying my files but it didnt work. but im guessing that the underlined part is the issue.


i just ran a system scan (everest ) and it says I have the minimum 512

 

Posted

Quote:
Originally Posted by Nightmare View Post

Memory: 448MB
.Net Memory Report: 94MB out of 447MB available
Video Device Name: ATI Radeon Xpress 1150
Have you played this game before with this machine?

If the answer is yes, I can't even imagine how you've managed. Make sure you have no other software running in the background. You have 512 RAM but your OS and any other software is sharing that. I'd be surprised if the game would even run let alone start.



We'll see....

 

Posted

512 megs in this game? That's like trying to run in the Indy 500 on a unicycle. Nightmare, you will always lag out and crash while loading missions or zones. Pretty much the only thing you have a chance of loading is the character creation screen and it looks like you can't get to that either. Honestly your computer isn't up to playing this game. Hopefully you are just on a trial and haven't purchased the game yet. Your RAM is way too small, you shouldn't have less than 2 gigs. Your processor is too slow and your video isn't good enough either. If you still want to see if you can get in game then try starting it in safe mode. If you decided to play the game based on the system requirements those requirements have greatly increased since the original release. WoW which is several years old has basically maintained the system requirements for the original game but the City of series has kept pushing it to a higher level with every update. Sorry to be the bearer of bad news.

Still waiting for your reports Elflore.

Don't count your weasels before they pop dink!