What can level 1 support do?
By
Blood_Beret,
Posted on: 2010-05-02 24:11 in ALL ACCESS Gameplay Technical Issues Bugs
Researching and restoring items claimed as lost is likely past the capabilities of Level 1 support.
Most of what they can deal with are stuck characters (look out for that Cimerora Crystal), stuck mobs in a map, completing a mission when all objectives are met and it won't complete on it's own, possibly TF missions that keep repeating (although there are other methods that are faster than waiting for a GM) and similar minor in-game things.
Billing issues, store issues or account issues are definitely outside of their capability to correct.
I've not noticed much of a decline in the support I've received on the Live servers. Nothing is as good as it was before the NCSoft layoffs from 2008(?) that affected mostly Customer Service staffing, but it's not been that bad really unless you get one of the ones that doesn't seem to know anything at all about CoH. Those are thankfully rare.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
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sooo... let me get this straight...
there's already a major known issue with the transfer system. The auction house has been taken offline. You've known that globals have been dropping...
and yet you transferred two million inf anyways; get told by the guys in the support staff that it's a problem that's out of their hands; Harrass the Game Moderators a second time; and then you come onto the forums to complain because it's something that requires an admin account to fix and you didn't get your prissy little whiny way immediately??
Pardon my french, but GET OUT OF HERE YOU TROLL.
There's a word here you need to go look up in a dictionary. It's called PATIENCE.
My guess is that your problem will be taken care of, but perhaps not immediately. I recently got refunded after an i17 bug. Also, keep in mind that you can update your support ticket via e-mail after the initial submission. Still, it might take some time since they have to verify the issue, and I don't know how much of the support staff works on weekends.
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Quote:
I am not worried about the infamy, 2 million can be made quickly. The fact of the matter is that the system lost it. It's not like it was something of value like a Purple.|
Originally Posted by je_saist
sooo... let me get this straight...
there's already a major known issue with the transfer system. The auction house has been taken offline. You've known that globals have been dropping... and yet you transferred two million inf anyways; get told by the guys in the support staff that it's a problem that's out of their hands; Harrass the Game Moderators a second time; and then you come onto the forums to complain because it's something that requires an admin account to fix and you didn't get your prissy little whiny way immediately?? Pardon my french, but GET OUT OF HERE YOU TROLL. There's a word here you need to go look up in a dictionary. It's called PATIENCE. |
But the main purpose of this post was about the lack of support. I know from past experience that when tickets are passed to senior support during the weekend that no one looks at them until Monday. Which seems odd, as you would assume that the busiest time of the game is the weekend, and that they should have senior support on staff for that time.
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Remember that they don't ramp up support personal for a major release. This means they are getting a ton of requests and little or no guidance on fixing new issues. Also Level 1 appears to be a very keyword/scripted affair so the first few responses from them will be less than helpful especially if you've already rummaged around the Support Center. For instance they probably have no idea that you can now e-mail inf and items between characters. Also they support all NCSoft games and not just CoH/V.
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I lost a little over 2 million infamy, not much but the point is it happened, while trying to email it to myself. I assume it had something to do with the Globals being down.
I sumbitted another ticket about an hour ago, asking if there was an eta on the Globals coming back online. Since I have been on and off the game for the past 8 hours and they have not been available.
Both of these were past on to senior support. Which means no one will see them until Monday.
The support in the game use to be top notch over the past year or 2 it has been dwindling fast.
@Blood Beret(2)Twitter
I am a bad speeler, use poorer grammar, and am a frequent typoist.
MA ArcID: 1197
You have enemies? Good. That means you've stood up for something, sometime in your life. Winston Churchill