First, post a log from running CoH Helper as it will give information about your system and the CoH installation and settings.
Secon, post a log from running HijackThis. This will show what else is going on on your computer while you are playing CoH.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at February 19, 2010 20:35 (-06:00)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: MICRO-STAR INTERANTIONAL CO.,LTD
System Model: MS-7376
BIOS: Default System BIOS
Central Processor: AMD Phenom(tm) 9850 Quad-Core Processor (4 CPUs), ~2.5GHz
Memory: 4096MB
.Net Memory Report: 1976MB out of 4095MB available
Page File: 4930MB (3258MB currently in use)
C Drive: (WDC WD2000JS-00MHB1 ATA Device) 98984MB out of 190678MB (51%) free
D Drive: (WDC WD5000AAKS-00A7B0 ATA Device) 46286MB out of 176937MB (26%) free
E Drive: (WDC WD5000AAKS-00A7B0 ATA Device) zero-size drive
G Drive: (WDC WD800JD-75MSA3 ATA Device) 59040MB out of 76290MB (77%) free
J Drive: (Generic External USB Device) 205376MB out of 953866MB (21%) free
F Drive: (LITE-ON DVDRW SOHW-1633S ATA Device) zero-size drive
I Drive: (WZG AVOHIF0 SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)
Display Notes: No problems found.
No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9442)
Video Memory: 2296 MB
Driver Version: 8.690.0.0
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4800 Series
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9442)
Video Memory: 2296 MB
Driver Version: 8.690.0.0
Driver Date: 1/1/0001 12:00:00 AM
Driver Language:
Sound Device Description: Headphones (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 6:07:00 PM
Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 6:07:00 PM
WMI Information
Motherboard Manufacturer: MICRO-STAR INTERANTIONAL CO.,LTD
Motherboard Model: (empty)
Motherboard Product: MS-7376
Motherboard Version: 1.0
BIOS Manufacturer: American Megatrends Inc.
BIOS Name: Default System BIOS
BIOS Version: 031208 - 20080312
BIOS Release: 20080312000000.000000+000
Registry Information for Current User
Resolution: 1024x768
3D Resolution: 1024x768 (Not using renderscale)
Full Screen: Yes
Maximized: No
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: Medium
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 4x
Texture LOD Bias: Smooth
Water Effects: High Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: Yes
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: Low (with world bumpmaps)
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 1.000
Entity Detail Level: 1.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: No
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1600.20091102.9T4
Installation Directory: C:\Program Files (x86)\City of Heroes
Mod files in the Data directory
No modifications found
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 8:39:57 PM, on 2/19/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
D:\Program Files (x86)\Ventrilo\Ventrilo.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
D:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
D:\Sc201.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Program Files (x86)\Combined Community Codec Pack\MPC\mpc-hc.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Program Files (x86)\Firaxis Games\Sid Meier's Civilization 4\Warlords\Civ4Warlords.exe
C:\Users\Admin\AppData\Local\Google\Chrome\Applica tion\chrome.exe
C:\Users\Admin\AppData\Local\Google\Update\1.2.183 .13\GoogleCrashHandler.exe
C:\Program Files (x86)\TrendMicro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\ievkbd.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O4 - HKLM\..\Run: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\Admin\AppData\Local\Google\Update\Google Update.exe" /c
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O13 - Gopher Prefix:
O20 - AppInit_DLLs: C:\PROGRA~2\KASPER~1\KASPER~1\mzvkbd3.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\Windows\SysWOW64\bgsvcgen.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7037 bytes
Note that I've got a lot of stuff up atm, normally when attempting to run CoH I don't.
I'm having the same exact problem as the PO. Also running Windows 7. It takes about 6-7 minutes for the test login screen to come up. Then I can make a character, but when I goto log into the game it goes to the loading screen for 5-10 minutes and then goes back to the login screen.
The live server is working for me, though it is extremely slow loading as well. Even on live though, the game looks like garbage. I've changed all the settings but it still looks bad. This is the first time logging in since I installed windows 7....so I'm assuming there is some sort of compatability issue with Windows 7?
Edit* Scratch that....I'm having the same problem on live server as well.
Don't mean to threadjack, but maybe we can find something in common that could be causing the issue?
---System information gathered by CoH Helper version 0.1.1.8---
DxDiag gathered at February 20, 2010 19:28 (-08:00)
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: Dell Inc.
System Model: Dell XPS720
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
Central Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB
.Net Memory Report: 1550MB out of 4093MB available
Page File: 4270MB (3914MB currently in use)
C Drive: (ST350041 8AS SCSI Disk Device) 423395MB out of 476937MB (88%) free
D Drive: (ST325082 0AS SCSI Disk Device) 158112MB out of 233609MB (67%) free
E Drive: (PBDS DVD+-RW DH-16W1S SCSI CdRom Device) zero-size drive
Windows directory location: C:\Windows
DirectX: DirectX 11
DirectX Diag version: 6.01.7600.16385 (64-bit version)
Display Notes: No problems found.
Sound Notes: No problems found.
No problems found.
Input Notes: No problems found.
Monitor:
Monitor's Max Resolution: (blank)
Video Device Name: ATI Radeon HD 4670
Manufacturer / Chip: ATI Technologies Inc. / ATI display adapter (0x9490)
Video Memory: 2808 MB
Driver Version: 8.632.1.2000
Driver Date: 8/18/2009 2:15:58 AM
Driver Language: English
Sound Device Description: Speakers (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 4:07:00 PM
Sound Device Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Driver File: HdAudio.sys
Driver Version: 6.01.7600.16385
Driver Date: 7/13/2009 4:07:00 PM
WMI Information
Motherboard Manufacturer: Dell Inc.
Motherboard Model: (empty)
Motherboard Product: 0P611C
Motherboard Version: A00
BIOS Manufacturer: Dell Inc.
BIOS Name: Phoenix ROM BIOS PLUS Version 1.10 A04
BIOS Version: DELL - d
BIOS Release: 20071204000000.000000+000
Registry Information for Current User
Resolution: 851x623
3D Resolution: 851x623 (Not using renderscale)
Full Screen: No
Maximized: Yes
Screen Position: 0, 0
Refresh Rate: 60Hz
Vertical Sync Enabled: Yes
Physics Quality: High
Maximum Particles: 50000
Max Particle Fill? 10.000
Physics Card Enabled: No
Anti-aliasing: None
Anisotropic Filtering: 16x
Texture LOD Bias: Smooth
Water Effects: Low Quality
Bloom: 1.000 (turned on)
Depth of Field Enabled: No
Desaturation Effects (Sepia) Enabled: Yes
Shader Detail: High
World Texture Level: Very High
Character Texture Level: Very High
World Detail Level (Vis_Scale): 2.000
Entity Detail Level: 2.000
Shadows Enabled: Yes
Gamma Correction: 1.000
Geometry Buffers (VBOs) Enabled: Yes
Suppression of Extra Player FX Enabled: No
Suppression of FX When Camera Close Enabled: No
Close Suppression Range: 3.000
Show Advertisements: Yes
Audio Mode: Performance
3D Audio: No
FX Sound Volume: 1.000
Music Sound Volume: 0.600
Show Advanced Graphics Options: Yes
Overall Graphics Quality: 0.600
Reverse Mouse Buttons: No
Save Login Username: Yes
Transfer Rate: Unknown bytes/second
Current Game Version: 1600.20091102.9T4t
Installation Directory: C:\Program Files\City of Heroes
Mod files in the Data directory
No modifications found
Grays, your video driver installation looks to be messed up. If the dates for the sound card were in the same format, I'd assume you were using a Non-US version of Windows. Since only the video card dates are messed up, it looks like a corrupt driver installation. Also, the version number looks odd to me, and I think that is the default crippled ATI driver that Windows 7 loads.
Download and install DriverSweeper, but don't run it yet. Download the most current drivers from ATI for your video card and OS, but don't install them yet. Do NOT try to use the default drivers that Windows 7 installs since those are crippled drivers and don't give you the full feature set, especially for OpenGL games such as CoH. In the Control Panel go to Programs and Features and uninstall any ATI video card or Catalyst Control Center entries listed there. Reboot Windows into Safe Mode and run DriverSweeper. Let it remove any ATI Video or Display entries it finds then reboot into normal Windows mode. Cancel any new hardware installations that come up. Install the ATI drivers you downloaded earlier.
At that point, I'd recommend setting your Catalyst Control Center and in game settings to those listed in the first post of Bill Z Bubba's stickied ATI Issues and Settings Recommendations thread in this forum. You may be able to tweak some of the settings later, keeping in mind the issues Bill brings up with respect to Depth of Field, AA, AF, Bloom, Water Effects and Desaturation Effects. Basically, in your in game settings, you want Vertical Sync set to Off, AA Off, AF Off, Bloom Off, Water Effects Off or Low, Depth of Field Off and Desaturation Effects Off. We've been told that these issues will be resolved with Going Rogue, and the demo we got at HeroCon was on an ATI rig so I trust that response.
If you want to set your in game graphics before loading the game, use TweakCoH to set them.
Sam_Sneed, please start your own thread with your CoH Helper and HiJackThis logs posted. It's considered poor form to hijack someone else's thread, and it can lead to miscommunications in who the instructions are for.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
We are experiencing the same exact problem and both running Windows 7.. I thought it could be helpful to compare.
You rock. Trying that, will update here in a little while.
Nope. Tried all that. Restarted in safe mode, deleted drivers. Reinstalled drivers in normal mode. Used TweakCoH to disable all the stuff listed. It's still giving me the same issue.
I even turned off CrossfireX, still doing it.
I can't recall what the issue was with Kaspersky, but I remember something from a few months back. Just as a test, uninstall Kaspersky completely and try again.
And post a new CoH Helper and a HJT log when you are running the computer like you would if you were playing the game. Doing things you don't normally do only confuses the people reading the logs.
EDIT: Also, right-click your icon for launching the game, click on Properties, click on the Compatibility tab. Make sure it is NOT checked to run in Compatibility mode and that it IS checked to Run this program as an Administrator. None of the other settings here should be checked.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
Here is one of the posts related to the problems with Kaspersky. I really don't feel like taking the time to search through all of the posts in this forum alone to try to find the rest.
I do remember there being other posts about it, and several got the game to run by either uninstalling it or adding the various executables to the exception lists. Some couldn't get the exception lists to let them play so had to fully uninstall.
Best of luck.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
GOT IT!
As a troubleshooting step prior to posting, I had enabled Compatibility Mode for XP SP2 to see if it would work. I completely forgot about it.
Thanks for the assistance! I'm up and running.
Glad to hear it's working for you. Just keep the Kaspersky problem in mind for the future. Hopefully, they've fixed that problem since it was reported to them by a customer, but I really don't know.
Anyway, have fun.
If the game spit out 20 dollar bills people would complain that they weren't sequentially numbered. If they were sequentially numbered people would complain that they weren't random enough.
Black Pebble is my new hero.
I have a trial client. I'm using Windows 7.
When I first load up the game (Updater first, then main game), it takes forever to load up, and as I'm watching the process in task manager, puts about a gig worth of stuff into ram. I can then log in and go to my server, as well as see the characters I've created and make new characters if I want to.
However, upon wanting to enter the game, it won't load. It will sit on the loading screen for about 5-10 minutes, and the loading bar will inch along about half an inch during that time, before it finally kicks me back to the login screen.
My drivers are updated. I turned my firewall off. I turned my antivirus off. I turned UAC off. I do not have viruses. Every other game I have on my computer plays just fine. I uninstalled completely and reinstalled completely. I ran the updater's file check tool and verified that all the files are fine. What else is going on here?