In appreciation of the Support GMs

I've had a problem that's been giving me grief on a couple of toons for a week or more now.

I first petitioned it just after the start of the new year. It's clearly been a big issue to resolve, but, after a lot of emails it's fixed.

The thing is, the GMs with whom I dealt have worked really hard to fix this problem - there's a lot of man hours went into this, and I can tell this because of the content of the mails they sent, offering different solutions. The guys I've dealt with have always been polite, helpful, as prompt as can be (and if they weren't able to respond as swiftly as we'd all have liked they were apologetic and explained the reasons for the delay.)

Throughout the problem, I never felt that it was too much trouble for them to help me - in fact the reverse is true, and it's finally fixed and they were genuinely appreciative of the feedback I gave them.

It just gave me a great feeling: Genuinely good customer service, good comunication, a problem fixed and a happy customer. There's a lot of organisations could learn from the backroom team in CoH we take for granted, so thanks to from me to the guys who really keep the game running.

GMs Rock!

"You got to dig it to dig it, you dig?"
Thelonious Monk

Give 'em a bloody job in Marketing!!!!!!

I've generally had good experiences as well. When Ido, I often end my last email to them with something like "thanks and have a great day!", jst because I bet they don't see that too often.