I know there's a good deal of debate about why would I want to contact customer support since there's never any kind of decent response, but novertheless...
Almost every time I fill in the "Ask a Question" screen on the NCSoft site, I click Continue, and get thrown into a "Create a new Account" screen. I logged in to my NCSoft account before I selected to Ask a Question, so there's no way this is right. On other occasions, after selecting Continue, I get a Log In screen (I'm already logged in, remember). If I try to log in, I'm told my account details are incorrect.
Is this lunacy why I've never had a sensible response from Customer Support in 5 years? Because I can never get a question past the stupid Customer Support software?
Is it getting a fix? Or is there a working way to enter into dialogue with Customer Support and get answers to a couple of questions?
I know there's a good deal of debate about why would I want to contact customer support since there's never any kind of decent response, but novertheless...
Almost every time I fill in the "Ask a Question" screen on the NCSoft site, I click Continue, and get thrown into a "Create a new Account" screen. I logged in to my NCSoft account before I selected to Ask a Question, so there's no way this is right. On other occasions, after selecting Continue, I get a Log In screen (I'm already logged in, remember). If I try to log in, I'm told my account details are incorrect.
Is this lunacy why I've never had a sensible response from Customer Support in 5 years? Because I can never get a question past the stupid Customer Support software?
Is it getting a fix? Or is there a working way to enter into dialogue with Customer Support and get answers to a couple of questions?