tried looking for the receipt but no joy, going down to the branch today to speak with them and hopefully get a copy or some kind of electronic proof so i can pass them onto NCsoft, 5 days and counting for a reply from them..... the response time is unbelievable!
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tried looking for the receipt but no joy, going down to the branch today to speak with them and hopefully get a copy or some kind of electronic proof so i can pass them onto NCsoft, 5 days and counting for a reply from them..... the response time is unbelievable!
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This is rediculous(SP?), the proof is in their bloody bank account. They should give you the benefit of the doubt, reactivate your account now and then when they realise they've had the money all along, give you a month free as a goodwill geasture.
Thats what I'd do if I worked for their customer services anyway...
well be nice but i havnt heard from them since i last told them they definitely have the payment which was 5 days ago...
been to the bank today and got a print out, which is stamped by the bank to show the money going in on the 8th as a cash deposit, which clears a minute later... gonna scan and send it through to them so your guess is as good as mine when i will actually hear from them and get my account back!!!.. its utterly ridiculas... i just hope no-one else has this problem
well this is the latest response from them... sounds like now they realise that they do actually have the money via the proof ive sent them.. but because it hasn't been verified in some way they wont do anything
this is also the first time they've actually apologised for the delay and frustration!..
Hello,
We are sorry for the current delay. However we have not received the confirmation from our department that the money arrived on the account yet.
We can understand that this is frustrating and would like to apologize for the delay. We will however unban your account as soon as we get the confirmation.
Thank your for your patience in this matter.
Regards,
PlayNC Europe Customer Support Team
If it was me I'd want a free month
for the strife caused by their delay.
Either that or charge them a "waiting"
fee for having your money and you
not having access to the product you
have paid for lol
Bio_Burner.
hahaha i wish.... can always ask but i wouldn't hold my breath. When they make the rules you pretty much don't have a say in anything.. and lets face it that would be good customer service!
just like to say thanks to all those who have helped with this issue too beleive it or not it has actually helped speed the issue along... all-be-it its been over 2 weeks since payment and ive been banned the whole month. Without the help i would have left the game by now, now im just gonna wait (probably til the new year) til its activated... hopefully it wont be too much longer but who knows
cheers again happy Christmas and new year peeps
Have to say this is a pretty bad show from Support there should have been a email informing you of a failed payment and there should have been one telling you the account was banned for reason X.
All in all it sounds like there's been a right balls up between departments and between paypal (did you contact them by the way?)
I recently had an issue with paypal payment too, i paid for my account the day it was meant to run out, a few hours beforehand because i was on ITF and i didnt want to be cut off midway.
So upon paying for paypal i continue playing and after ITF i log off. I came back at around 5pm and it said my account was unpaid.
I emailed support instantly, and i got a generic cut and paste back saying 'Your issue is being upgraded to a senior advisor", after this i waited three days and no reply.
After talking to one of my friends, aka Mother's Love she said i should try emailing GhostRaptor personally so i did, and within a day the account was back up and working with a few days added playtime.
Now point being, how come one person can make an entire team do what they should have done in 1/3 the time? I had already posted all the payment details, direct copy of emails and even the payment information direct from paypal yet it still took an email to ghostraptor to get the job sorted.
Also im not the only person this has happemed to, another friend of mine has two accounts that run out on the same date, he paid for both of them via paypal in exact same way that i did and none of them stayed active, he waited a week and no reply so he tried to pay for his account again whilst he waited, and that payment didnt activate it either, two weeks after his original email, he received a response saying he was getting his money back for the two original payments plus a few £'s for the trouble, but they didnt refund him for his 3rd attempt at payment and didnt activate his account.
Now hes worried if he pays again the account will take the cash and not activate again since technically all they did was a refund and not solve the actual issue.
Also you could try putting in a claim on your payment from paypal in worst case scenario, but i recommend emailing ghostraptor@plaync.com.
He is a lot of help with issues customer service decide to ignore.
hey Starcrash, yep does sound like this service seems to be the norm...just a shame the norm is totally inept service
i feel for your friend, im actually going to change away from paypal, theres just too much trouble with it, at least with bank to bank surely they cant have anything go wrong. saying that they cant Verify a cash deposit into their bank after 16 days!!.. even though i have sent them proof of the payment!?!?
guess i'll be waiting a while, btw ghostraptor, so i've heard is away so i have been emailing palladium, which resulted in a response the same day by the support team -which at the time was going on 9 days, and palladium helped me again with a few more, but unfortunately not resolved.
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i feel for your friend, im actually going to change away from paypal, theres just too much trouble with it, at least with bank to bank surely they cant have anything go wrong. saying that they cant Verify a cash deposit into their bank after 16 days!!.. even though i have sent them proof of the payment!?!?
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The thing is though at least with paypal you have an electronic means of proof for them to track and they cant really 'lose' the info because you will always have a copy in your paypal invoice.
Where as if your doing a direct bank transfer you have there number to go by and thats it, if for some reason they deny payment you have no proof otherwise unless you send your bank statement which would take a lot longer.
Plus with paypal if anything goes wrong and you dont get a response from the rubbish customer service then you can at least put in a claim through paypal to get your money back where as with a bank you cant really.
Ok, here's the thing...
Say that you actually haven't made the payment!
Say that you actually ARE trying to screw them and get some free game time before you leave.
Is that likely? Would you cause this much bad PR on the forum,would you or ANYONE spend that much time trying to screw them? Of course not.
Let's turn the table: Even if you where...
Would it in any way hurt them to activate you're account while they sort it out with you, and if you're payment isn't found within a month, cancel the account?
This just once again shows that NC just doesn't know how to make bussiness, they know #¤%& about customer service and they shouldn't be on the friggn market. This example alone is enough to explain why Tabula Rasa and Auto Assault failed miserably.
NC, you have all these GREAT assets, but you have no idea how to take care of'em. Will you ppl ever get your act together, or sell the licenses to someone that can actually take care of'em. Even during xmas, this is PATHETIC!
Give him an apology, reactivate his account, at least one free month, get on the phone and sort it out!
oh I REALLY dont believe this. i didnt realise at the time of the last response. the one where they apologised for the delay, ...well.......... instead of "continuing" to deal with the issue they have CLOSED the ticket. so now no-one is or has been doing anything!!!... these guys deserve an award for the worst service ever provided!
one minor detail i re-read on the last response too
"we have not received the confirmation from our department that the money arrived on the account yet"
this only leads me to think no-one has actually checked for it, even though paid on the 8th with proof sent in over a week ago ..... would it surprise me that no-one's checked............ no
So you are still banned????
Bad customer support indeed!
Its an absolute [censored] take the way you have been treated.
yep... still banned... still waiting for an update from over a week ago... seems the proof of payment i sent in has been cast ignored in favour of the fact they want confirmation from their department (a department that surely cant have even looked for it)..... they have now had the money 22 days!!
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oh I REALLY dont believe this. i didnt realise at the time of the last response. the one where they apologised for the delay, ...well.......... instead of "continuing" to deal with the issue they have CLOSED the ticket. so now no-one is or has been doing anything!!!... these guys deserve an award for the worst service ever provided!
one minor detail i re-read on the last response too
"we have not received the confirmation from our department that the money arrived on the account yet"
this only leads me to think no-one has actually checked for it, even though paid on the 8th with proof sent in over a week ago ..... would it surprise me that no-one's checked............ no
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I bet noone that you've "talked" to has ASKED them to look for it, so they didn't. Communication is a tricky thing, especially if you treat your employees like [censored] and some companies treat their employees as bad as their customers.
..and by some, I mean... Well, you figure it out!
I've said it before but: I'm hooked on this game so I'll probably stay until they cancel it in a horrible, unexpected way, but I'd never ever EVER pay for another NC game - EVER! 
Post deleted by GhostRaptor
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oh I REALLY dont believe this. i didnt realise at the time of the last response. the one where they apologised for the delay, ...well.......... instead of "continuing" to deal with the issue they have CLOSED the ticket. so now no-one is or has been doing anything!!!... these guys deserve an award for the worst service ever provided!
one minor detail i re-read on the last response too
"we have not received the confirmation from our department that the money arrived on the account yet"
this only leads me to think no-one has actually checked for it, even though paid on the 8th with proof sent in over a week ago ..... would it surprise me that no-one's checked............ no
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This is one of the poorest customer service cases in years.
Don't ask DEMAND a free month for the time you have been waiting, you deserve it. You are paying for a game you can't play because the support won't do anything about it!
The customer's always right but not in NC's case.
well im already looking for another game to play now, seriously whats the point in continuing with this. I sent through a bog standard request for information on how to present a formal complaint .. this is what i got back
"Thank you for contacting the PlayNC Europe support team again. As this new information pertains to a previous submission of yours (# 081201-000524), we are going to add everything to that original ticket. We will also make sure that the rest of the team is aware of the addition."
just comical, so i sent that it had nothing to do with that (although it does) and got the same copy and paste message back... i continued to ask until i got ana ctual response (7 times i had to submit it!) and finally i got an actual response...(well different anyway) that it was going to be passed onto senior support for further assistance.... have they contacted me yet... err no
Singstar,, yep i agree great game, great people... but im the same, i'll never play another NC game again, not worth my time or money, currently on the lookout for any decent games so if anyone has any recommendations let me know! cheers
lol i could try and demand that they give me a month free but when they wont even help me with the existing problem i doubt that will help me to be honest.. don't get me wrong your right what your saying, but they're the ones who control everything which leaves me "expletive" out of luck!
just had a thought too, wether it actually helps me or not, well your guess is as good as mine, but with this (2nd account) going to run out in a matter of days ( which of course i wont be renewing ) i'm not sure i'll be able to post here...
so with there being over a 1000 views hopefully a fair few people understand that this is completely unreasonable by NCsoft to keep me banned.. especially as ive provided proof that they have had the money since the 8th of December.
My thought is to post again here, but use it as a petition to get me un-banned... im out of ideas, and this'll be my last effort to get something resolved, please add your details by way of signature, hopefully it will help in some way!... and again thank you to everyone who has posted in support and to help me
Ka-Tet
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Singstar,, yep i agree great game, great people... but im the same, i'll never play another NC game again, not worth my time or money, currently on the lookout for any decent games so if anyone has any recommendations let me know! cheers
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CO is probably your best bet, it's by Cryptic who originally made this game, and it's a superhero game. Almost a perfect replacement if things don't work out.
There's also The Old Republic MMO by BioWare based on the offline series, BioWare are a trusted developer, I wouldn't think they'd dissapoint this time.
And if this lasts until lets say a few days after January starting you really need to vent out your rage at NC for the poor quality of service! You have been patient and it's about time you complain about the quality of service.
This is like waiting a hour at McDonalds for a Happy Meal, it's supposted to be 'fast food', they seem to be doing nothing about it.
forget the petition idea... breach of rules appartly....
KaTet, do you still have the deposit receipt you should have got when you made the payment? See if you can get a scan of it and email it to them for your proof.
@FloatingFatMan
Do not go gentle into that good night.
Rage, rage against the dying of the light.