City of Heroes: Live Forum Archive

Mac client Test Server issue?

CuppaManga

By CuppaManga,
Posted on: 2009-06-08 23:46 in The Global Training Room Test Server

 

Posted


More questions:

1. Are all of you having this looping download issue using MacOS X 10.4? Any of you using 10.5?

2. Did all of you try rebooting AFTER throwing out the City of Heroes preferences as shown above, but before running CoH? (that does a better job clearing the DNS cache than any command)

3. Did all of you who re-downloaded the Training Room client check the permissions after installing and verify you can create files? (Show Contents, go to Contents > Resources > transgaming > drive_c > coh > cider and try creating a new folder)

4. Do any of you have a section of Console Log (Applications > Utilities > Console) to show what happens IMMEDIATELY after the COHD file is downloaded?

5. Anyone who's brave using 10.4 willing to try to use the command line to decompress the COHD file manually with "tar" and see if it produces an error?

I'm going to try to confirm something with the devs...it seems some people's CoH updaters are still either getting ahold of the bad Patch Server somehow, or there's more than one, or there are multiple issues at work.

Manga @ Triumph
"Meanwhile In The Halls Of Titan"...Titan Network Working To Save City Of Heroes
Save Paragon City! Efforts Coordination

 

Posted

Okay CuppaManga, started from scratch.

1. MacOS X 10.4
2. Yes
3. Tested, and yes I was able to create a folder as you directed.
4.
<font class="small">Code:[/color]<hr /><pre>
Mac OS X Version 10.4.11 (Build 8S2167)
2009-06-11 14:40:22 -0700
2009-06-11 14:40:23.052 SystemUIServer[82] lang is:en
Could not stat /Applications/City of Heroes Test.app/Contents/Resources/transgaming/f_drive
#(No such file or directory), ignoring drive F:
Could not stat /Applications/City of Heroes Test.app/Contents/Resources/transgaming/f_drive
# (No such file or directory), ignoring drive F:
Could not stat /Applications/City of Heroes Test.app/Contents/Resources/transgaming/f_drive
# (No such file or directory), ignoring drive F:
Could not stat /Applications/City of Heroes Test.app/Contents/Resources/transgaming/f_drive
# (No such file or directory), ignoring drive F:
/usr/bin/tar: This does not look like a tar archive
/usr/bin/tar: Skipping to next header
/usr/bin/tar: Archive contains obsolescent base-64 headers
/usr/bin/tar: Read 7653 bytes from /Applications/City of Heroes Test.app/Contents
# /Resources/transgaming/c_drive/coh/cider/cider-COHD-Updater-002591.tgz
/usr/bin/tar: Error exit delayed from previous errors
</pre><hr />
# - Indicates a manual line break to keep the forum from being 2' wide.

5. If it were my machine, I would do it. (If there's no/little thread in messing up the machine here at work, I might. But you'd have to walk me through it.)

EDIT: CuppaManga, I noticed that there are four attempts there at the beginning. That was where the "Connecting #1..." CoHUpdater would appear, showing 1.2G/0.0G. It would stay there for about 3 seconds, close, then the CoHUpdater would come back with the "cider-COHD-Updater-002591.tgz" constantly looping.

The first 'connect #1" updater [u]did not[u] repeat 4 times. Could it be that somewhere, something is not freeing up, and it's still seeing those 3 previous attempts?

 

Posted

[ QUOTE ]

More questions:

1. Are all of you having this looping download issue using MacOS X 10.4? Any of you using 10.5?

2. Did all of you try rebooting AFTER throwing out the City of Heroes preferences as shown above, but before running CoH? (that does a better job clearing the DNS cache than any command)

3. Did all of you who re-downloaded the Training Room client check the permissions after installing and verify you can create files? (Show Contents, go to Contents &gt; Resources &gt; transgaming &gt; drive_c &gt; coh &gt; cider and try creating a new folder)

4. Do any of you have a section of Console Log (Applications &gt; Utilities &gt; Console) to show what happens IMMEDIATELY after the COHD file is downloaded?

5. Anyone who's brave using 10.4 willing to try to use the command line to decompress the COHD file manually with "tar" and see if it produces an error?

I'm going to try to confirm something with the devs...it seems some people's CoH updaters are still either getting ahold of the bad Patch Server somehow, or there's more than one, or there are multiple issues at work.

[/ QUOTE ]

Alright, trying this again.

1: Yes, using mac OSX 10.4

2: Did not try rebooting after flushing DNS cache before, but have just tried that; didn't work.

3: I do have write privileges inside the package - opened it up, made a folder and then deleted it.

4: Console log from the moment I first opened the updater until just after the first time it looped (#s denote continued lines, as usual. Lines that begin with a ; are my comments):

<font class="small">Code:[/color]<hr /><pre>Could not stat /Applications/City of Heroes Test.app/Contents/Resources
# /transgaming/f_drive (No such file or directory), ignoring drive F:
Could not stat /Applications/City of Heroes Test.app/Contents/Resources
# /transgaming/f_drive (No such file or directory), ignoring drive F:
Could not stat /Applications/City of Heroes Test.app/Contents/Resources
# /transgaming/f_drive (No such file or directory), ignoring drive F:
;
; This is from the updater opening, and then closing and reopening
; itself twice before actually beginnging to download anything.
; This is the usual behaviour I'm getting for a fresh copy of the test
; installation. The updater seems to echo this line each time it opens.
; After this, it spent less than a minute downloading the file.
;
Could not stat /Applications/City of Heroes Test.app/Contents/Resources
# /transgaming/f_drive (No such file or directory), ignoring drive F:
/usr/bin/tar: This does not look like a tar archive
/usr/bin/tar: Skipping to next header
/usr/bin/tar: Archive contains obsolescent base-64 headers
/usr/bin/tar: Read 7653 bytes from /Applications/City of Heroes Test.app/Contents
# /Resources/transgaming/c_drive/coh/cider/cider-COHD-Updater-002591.tgz
/usr/bin/tar: Error exit delayed from previous errors
;
; After the updater finished with the file, it closed and echoed these six
; lines in quick succession as it reopened. It then began to download the
; file again. I let it go for a while to make sure it would loop again; it did.</pre><hr />
5: Um... not sure I know how to do that, and I'm a bit leery of messing around in the guts of the game that far, but if it's not likely to break anything and you can walk be through it, I guess I could try that.

@MuonNeutrino
Student, Gamer, Altaholic, and future Astronomer.

This is what it means to be a tank!

 

Posted

[ QUOTE ]
1. OSX 10.4.11

2. I didn't reboot

3. Created and deleted a new folder successfully.

4. Don't have it but it's probably just like those above.

5. I vote for Muon as guinea pig.

[/ QUOTE ]

The Mac developers have taken a look at this, and have a fix coming. (No ETA at the moment of when that code-fix will be applied to the Training Room though.)

To summarize:
Any Mac user using OS X 10.5.5 Leopard and higher are not affected.
Any Mac user using OS X 10.4.X Tiger appear to experience the updater looping problem.

We'll put a Release Note out when this fix has been applied, so please stay tuned!

 

Posted

Yep..... I can still get on test with the XP partition and an external hard drive, but it's a very suboptimal solution - not to mention that my backpack doesn't have room to lug the hard drive home every weekend! I just want to be able to do it from the mac side....

Oh well, at least they know what the problem is now and are working on fixing it. It's a lot better than not even knowing what's wrong, and getting more and more frustrated trying everything the tech support people come up with and having none of it work!

@MuonNeutrino
Student, Gamer, Altaholic, and future Astronomer.

This is what it means to be a tank!

 

Posted

[ QUOTE ]
[ QUOTE ]
1. OSX 10.4.11

2. I didn't reboot

3. Created and deleted a new folder successfully.

4. Don't have it but it's probably just like those above.

5. I vote for Muon as guinea pig.

[/ QUOTE ]

The Mac developers have taken a look at this, and have a fix coming. (No ETA at the moment of when that code-fix will be applied to the Training Room though.)

To summarize:
Any Mac user using OS X 10.5.5 Leopard and higher are not affected.
Any Mac user using OS X 10.4.X Tiger appear to experience the updater looping problem.

We'll put a Release Note out when this fix has been applied, so please stay tuned!

[/ QUOTE ]

This should now be fixed in today's publish of 19.20090619.1 (Monday, June 22) on the Training Room.

 

Posted

Whoo! Latest patch worked for me. Took forever to download and install, but it's working now. I just need to find a way to upgrade my OS before the next release...

Thanks, all! I was lurking and emailing support for the most part, but it was nice to have updates via this thread.