Quote:
Originally Posted by Zwillinger
Lisa, unfortunately I can't give you a yes or no answer on this one. My advice would be to contact Customer Support and see if they can assist you.
As far as the unused ones go, I imagine you're due a refund on these, I'm not certain if they would be refunded if they're unapplied to the account.
Either way you definitely should contact Customer Support and they should be able to answer your questions.
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I sent in a ticket to get a refund on five 15 day time cards, but was told that they do not refund them, and have to return it to the place I bought it from, but they do not accept returns on these, plus a couple have been opened but not used.
I only bought them as they had the "Redeem Code" function still available on site and in game, and it says you can enter Game Tme Cards, even TODAY. They should remove the "Redeem Ciode function if codes are no longer available, or if only Game Time Cards are not useable, then they should remove that one from the list, and put in a red warning message saying, that Game Time cards are no longer accepted. As they have not done that, they should honour refunds.
I could not buy a subscription to make my free account to VIP, and saw that they Game Time Cards were being accepted in the account, so then I went and bought some, but when I got them it did not work. I am going to keep pushing this, as it is deceptive, and if I did not see that time cards could be accepted (although does not work) I would not have bought any. If they decide not to shut down CoH then I should be be able to use them again, and they will not need to give a refund
Here is a screenshot taken TODAY showing that you can enter Game Time Cards
and then it does not work:
