Texas Justice

I've had mostly good dealings with NCSoft support, and my interaction with Billing and Account support the one issue I dealt with them over was extremely positive.

But I've just seen too many of the NCSoft support staff reply inappropriately to support tickets, not fully pay attention to what was being said or making other mistakes. Some of these I've seen as posts made by other players, sometimes it's been in posts on other sites where the actual responses were posted and a small handful have been direct dealings with support.

I'd just hate for her to have her account perma-banned because someone wasn't paying enough attention to what was actually said and misinterpret it as being a disputed charge.

Given that some of their Support people haven't fully paid attention to the actual issue or what was said in the past I don't think it is unreasonable to think it could happen here.

It's possible that if the credit card company was contacted and they tried to set up a time to do a conference call when Billing and Account support is open that the person they initially contacted could misinterpret it as a disputed charge. I just think it's better to try to eliminate as many possible misinterpretations as possible.

Edit: I can't put much stock in common sense anymore. I see too many instances of common sense not being used daily. As for NCSoft's business practices, well, I've been a supporter of the company and of the game for over 8 years. I still trust them enough to give them my money in annual payments. I base all of my previous comments on past experiences, both personal and from people I trust, with some of the support staff members.

PM sent.

There is no 800 number. All there is is a 512 area code number. Like the rest of billing and account support, it is only available from noon to 5 PM Central time Monday through Friday. It has been a while since I've had to call them, but the number I have written down here is (512) 225-6359. I have no idea if that number has changed. I can't find it on the support site anywhere.

Similarly, the Live Help tab from the support site for account, billing and technical support issues is only available Monday through Friday. It is also only available from Noon to 5 PM Central on Monday through Thursday but noon to 3:30 PM on Friday.

You may also want to send members of the OCR team a PM with a link to this post asking if they can help get your question answered about the 6+1 deal. Hit Streak, Freitag and Zwillingtohelpeveryone would be the ones I'd try.

I'd actually try to ask Black Pebble but he has PM's disabled the last time I looked.

No.

Even if emails were sent out, the person may not have the email account that was originally associated with the game account. I know mine has changed and I've been subscribed since day one. It took a while for me to change the email address since I didn't need access to it though.

Also, they have enough problems with emailing things correctly. Look at all the comments by people over the years that are not getting the Promotional emails, even the ones that have jumped through hoops making sure that the flag is set to receive emails, making sure that the emails aren't going to a SPAM folder, making sure that they've white listed the address the emails are supposed to come from, changed email addresses to use a service other players are using that are getting the emails. All with no success.

And what if the email goes to someone that is unable to check that email address due to being shipped out of town, out of the state or out of the country for work or any other reason? What if they are in the military and deployed to a location that gives them no access to the email address they have on file or to the Account page to change it?

What if the email goes to someone that has no internet access temporarily for one of any number of reasons?

Your "grace period" couldn't be long enough to account for most of these situations and still be a viable "grace period".

I have friends that haven't played in years that have popped in off and on over the years during free reactivation weekends. Some of them are considering coming back at times now that Freedom is available. I've actively worked to get some of them to come back on a more regular basis. Do you know what their reactions would be if they logged in and their characters name was gone? We'd NEVER get them to play again. Some people would even be raging across all types of internet forums, game sites and other places gamers might look (or just anywhere they could post) slamming the game.

This has become even more an area they aren't likely to touch since the release of Freedom since it is a way to entice former customers back and get them to use the a la carte services in the Paragon Market instead of a full subscription.

Where's JRanger when you need him?

Just as in this game, problems reported to the map outfits don't get fixed as soon as they should and some are still not fixed. As I said, I've been fighting both of those for well over 10 years.

You've been told that they work to correct the errors reported to them but make rant posts when you find something that hasn't been fixed.

Someone points out to you things that haven't been fixed in the industry you brought up having experience in and you blow it off as if it were totally different from what you are complaining about.

It's not different.

EDIT: I'd say that the standards should be even higher in the map business in getting corrections made. Errors in addresses can cause delays for emergency response units, electrical company repair units and many more areas that need accurate addressing and mapping. I've had experience with delays from emergency vehicles due to the address errors in the mapping products. This was after they were told that not to use the GPS for the address as it was wrong but were given explicit directions by their dispatcher.

EDIT2: Whether Samuraiko or anyone else has offered to do the proofreading is irrelevant. Especially if it's someone that keeps trying to get hired. I know of several people that would be willing to do it for free, I'm one of them. If I offered to correct errors in any of the mapping stuff they wouldn't give me access to it unless they were hiring me to do that specific job. Still irrelevant.

*listens closely*

I hear nothing.

I think the voices are in your head.





Yes, they should fix the typo's when reported. They don't always do that.










As for Google Maps, or any other mapping, don't get me started. Quality Control is a joke. Someone made a typo at some time in the past and what should show as Rd on a map to my house shows as Dr instead. The county maps show it clearly as being Rd all the way through, but not the online services. I've been trying to get that fixed for well over 10 years. It makes it impossible to get to my house using any online mapping service or any GPS units. Quality Control my donkey

On top of that, someone got really sloppy when writing my address down by hand and the person entering the data read 213 as 43 instead (go ahead, write 213 down really fast so that the lines might cross, someone can read it as 43). I'm still trying to get that fixed. Where's the Quality Control? Right, there isn't any.

Nothing in the forum rules about asking a question related to what has already been said in the thread.

Since the thread was having recent conversations about the graphics chipset already it seems quite relevant to ask about the temps here rather than start a new thread and have to link to this one or repost a lot of what was in the thread.