City of Heroes: Live Forum Archive

StarViking

Citizen

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  1. StarViking
    Addendum:

    Following your instructions and/or trying to install the game is causing serious issues with my computer... The web browser is quitting unexpectedly and Spotlight is crashing on startup, rendering the computer inoperable unless I boot in safe mode.

    I think I'm done.
  2. StarViking
    Quote:
    Originally Posted by CuppaManga View Post
    Some quick fixes to start with:

    - Open Safari and on the Safari menu, select Empty Cache.

    - Open Applications > Utilities > Disk Utility and Repair Permissions.

    - Make sure you're using an Administrator user "Allow user to administer this computer" checkbox in the Accounts Preference Pane) to at least patch CoH, if not run it.

    - Preferably also make sure you're using the same user to run CoH as you used to patch it.

    - Use Get Info on the City of Heroes application. Verify that the Sharing & Permissions are set to allow your username, admin, and everyone Read & Write permission.

    - If you're using a 3rd party firewall like Little Snitch make sure it's turned off during patching.
    I did all of that (and don't have a firewall). The permissions checked out, I only have one account on this computer, I've been using Disk Utility.

    I trashed CoH and the preferences file in my user library. I downloaded the installer from the FTP and started installing again. It stalled and did not work the first time I tried. The second time, it did, taking over an hour and a half to install and patch. There were several checksum errors, as before.

    It started up though. I logged in successfully... but couldn't select any of my characters, it was frozen and not all the features of my character were showing... no eyes or arms or coat. After a few minutes of this, it crashed on its own.

    I restarted the computer and the program began updating/patching again... a half hour later, it gave me a laundry list of errors and did not start up.

    I starting it up yet again and the same thing happened... Screencapped the error window, "assertation failure."

    http://img687.imageshack.us/img687/6...ionfailure.png

    Here is the crash log from the Console.

    http://img697.imageshack.us/img697/4197/crashlog.png
  3. StarViking
    Quote:
    Originally Posted by je_saist View Post
    um. Star. it's Saturday Night / Sunday morning.

    There won't be anybody in support to take a look at your message until Monday.

    You are getting an automated response.
    Yes, it's an automated response pointing to automated process to update my email address... which doesn't work!

    I'm presuming that they're not going to send any information at all, live or automated, since my address "doesn't match up."
  4. StarViking
    I started an account on the forums to deal with a huge problem I have in another thread. I received two emails from them about the case, responded to one. My first response to that was was

    Your recent incident update was from an email address not associated
    with the incident. In an effort to maintain the security of
    information, we cannot update the incident using this email address.
    If you are the incident owner and your email address has changed, or
    you want to be able to update the incident using this email account,
    please update your contact information using the following link, then
    resubmit your update.


    I followed the link and the primary email address was the one I signed up with. I updated it, then got the same message again. So they won't talk to me no matter what, it seems.
  5. StarViking
    Quote:
    Originally Posted by CuppaManga View Post
    What kind of Mac are you using this on? How much RAM is installed, and which MacOS and video processor?

    If you're unsure, open Applications > Utilities > System Profiler - all that info is on the Hardware and Graphics/Displays sections.

    Also, at the same time, go to help.ncsoft.com and file a support request.
    10.5.8, 2gb of RAM, ATI,RadeonHD2600 VRAM (Total): 256 MB

    A support ticket didn't help... despite saying "Mac problem" in my subject line and detailing my Mac's hardware, OS and problems, I was given instructions about Windows in the first email, to go to Microsoft and download new software. The reply to my reply said they needed to verify my email address... the same one they'd been sending to, the same one on my account, etc. So they don't seem very interested in the problem.
  6. StarViking
    I've been playing CoH for about 6 months now, 22" 2007 iMac, 2.4ghz, 2 gigs of RAM. I downloaded I16 but my friends weren't available to play so I didn't actually give it a try. The next time I started, it wouldn't run, at all, and I had to force quit it.

    Following the advice here, I trashed the game and reinstalled. It wouldn't start to patch then either, so I trashed the permission folder and then it started to work.

    Except not. I've been seeing things like "assertation failure," checksum failed on piggs, suggesting I may not have sufficient permissions or disk space... there's over 200 gigs free on a 300 gig HD, so there'd better be enough room, and I'm the only user on this computer, and naturally set to admin, so it can't be that.

    First I got this error message... http://img5.imageshack.us/img5/631/picture7iq.png

    and when I hit "OK," got this.

    http://img23.imageshack.us/img23/9168/picture8wgm.png