Snow Globe
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Posts
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Joined
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Quote:While I agree that no one outside of billing needs to know my account details, doesn't the Billing Team answer to Biz/Dev? In other words, can't the Development, Marketing, and Biz/Dev team direct the Billing Team that they should give up on the overly complex scheme they are trying to use and simplify the awarding process to a single date? Either on the billing day of the month or the first of the month?Originally Posted by Ghost Falcon
Our Community, Development, Biz/Dev and Marketing Teams are not in Billing Support (the Billing Team handles Paragon Point awarding).
This does not require anyone but the Billing Team to know player's account information, and fixes the problem players are facing: Uncertainty as to when the VIP perks arrive. -
Quote:Yeah, that is why I've taken to documenting my billing screen monthly...Originally Posted by Ghost Falcon
GPBunny - for the record, I don't monitor that thread daily although I hop in every once in a while to catch up. I'm not the point person on Paragon Points, but I do know that Zwil, Doc Delilah and others have pushed for answers from our Billing Team. At first, we just delivered the information as we got it..., but then when it turned out the information we gave wasn't exactly jiving with reality with some customers, there was a decision to withhold giving updates to avoid causing even more customer angst and confusion.
May I recommend that they be locked in a room until this situation gets fixed?Quote:Originally Posted by Ghost Falcon
At the Player Summit, I believe I even said at the Paragon Market panel that we were just as frustrated (if not more) than you in the award dates of Paragon Points and Paragon Reward Tokens.
Seriously though, they should be told to award all the perks on the first day of the month. The server transfer tokens work, unlike the stipend or reward tokens.
Thanks for your brief overview here.Quote:Originally Posted by Ghost Falcon
Lately, I've been sorely tempted to post in that thread, but anything that I posted would be from anecdotal experience, and not from a position of "I've-got-all-the-answers".
Apparently that also applies to in-game GMs and the first level outside GMs as well.Quote:Originally Posted by Ghost Falcon
Please note, and I'm saying this to manage your expectations of what type of support you can and should expect to receive from the forums: As a general rule, NCsoft and Paragon Studios do not resolve customer billing issues on the forums.
I fully agree.Quote:Originally Posted by Ghost Falcon
No developer should ever have access to a customer's billing information. Period.
About those super packs... Not just upset with you... I'm upset with everyone involved with making them.Quote:Originally Posted by Ghost Falcon
Also, no one has to hurt my feelings for a response.
Sure, but that would likely entail seeing the Elemental Order costume set outside the packs.Quote:Originally Posted by Ghost Falcon
can you please cut me some slack
Isn't that part of the unwritten job description?Quote:Originally Posted by Ghost Falcon
PS: Please be kind to the new Assistant Community Manager. He's still kind of new, and you have more than enough time to break him and have him curled up in the corner crying for mercy.
PPS: That was not a challenge. -
Quote:Apparently. Heck, I forgot that I started this one.Originally Posted by MaestroMavius
Ideas on Necromancy?
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Quote:No, I think it is mostly that I came to the GMs armed with documentation that something in the billing computer was broken.Originally Posted by Melancton
Could it be that the 14th and the 28th (two and four weeks into a month) are now the dates, depending on what side of the 15th you were on previously, or is there a possibility that agitation your part, SG, got you a different date?
Something like this:
And the fact that even by the knowledge base the GMs were quoting me from said that my points should have been "fixed" by November.
Yeah, I got the canned answers and I wouldn't accept them.Quote:Originally Posted by Melancton
I guess I should wait until the 28th and see what happens, as it seems that a lot of the support folks do not even know what the deal is and will give canned answers that do not apply. Oh Well
If you really want to see what I had to go through, see the following post:
http://boards.cityofheroes.com/showthread.php?p=4112469 -
Quote:Actually, further tip.Originally Posted by ChristopherRobin
4th set it's Opacity to about 88% so it's not too dark and then go to Filter --> Blur --> Gaussian Blur and set to about 6% to soften it.
**Bonus Tip** If you want to get all rich and fancible (yay Firefly!) you can use a gradient to make it darker near her feet and
lighter as it gets further away as I did here. To do that I clicked the Gradient tool and then left-clicked between her
feet to plot the first point, then I dragged the line up by the head of her shadow released it. If it doesn't
look quite right hit Ctrl+Z (undo) and repeat until you get a result you are satisfied with.
Instead of applying the above order for your step 4:- Apply a layer mask to the shadow layer.
- Apply a black (opaque) to white (transparent) gradient to the layer mask, not the image.
- Click on the the shadow's image in the layers palette.
- Control-click (Command-click on a Mac) the layer mask to make the gradient a selection. *Note* it will appear that only half the gradient is selected because the selection edge only shows pixels that have an opacity of 50% or more.
- Control+Shift+I (Command+Shift+I on a Mac) to invert the selection.
- Apply the Gaussian Blur.
By selecting the layer mask and inverting, you are fading the Gaussian Blur from full strength (black) to no strength (white).
Edit:
I forgot to add that after you've applied the Gaussian Blur, you can then change the opacity of the layer. -
Yep, mystic raid porter.
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Quote:Originally Posted by American_Angel
The room limits only address the number of telepads, don't they? Not the number of Beacons?The 1x2 teleport bay only allows for 1 teleporter and 1 beacon. The rest allow you to have an unlimited number of beacons.Quote:Originally Posted by Impish Kat
I think it depends on the room... I thought there was one room that only allowed one beacon (silly).
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To clear up a few points:
Quote:There is "epic and unable to be delivered" or there is "modest and feasible". Pre-fab personal lairs are the latter. It delivers on several requests that have been made for the last 7 years: Personal apartments and storage. It would also be fairly cost effective for Paragon Studios to do (which is why the other company did it).Originally Posted by MrHassenpheffer
which is... for lack of a better way to say it, all the more reason for the team to go above and beyond the call of duty to deliver something epic.
It isn't meant for groups, it is meant for the non-groups. It also has zero chances of messing with the base editor.Quote:Originally Posted by Impish Kat
Personally, I don't like the idea of losing my "legos".
The idea of a non-customizable, pre-fab base does not appeal.
I know. However what I suggested would be far easier and quicker to implement than your suggestion. It would also have the potential of paying for itself, unlike your suggestion.Quote:Originally Posted by American_Angel
@Snowglobe
I saw a comment in recent weeks that Personal Housing is not even on the table for the time being. It was on one of the Freedom Friday things on facebook, a comment made by the dev.
Your suggestion would require the developers to maintain two separate base editors. Sorry, that is about as likely as the developers giving pure Free-to-Play players the same treatment as VIP players.
As Zwillinger has said, they are reluctant to make major changes to bases due to the shear amount of things that can break. -
Quote:Given their past history of actually telling us about the Incarnate reward changes, I would think that they would want to tell us the numbers so players don't continue to post negatively about trial rewards.Originally Posted by Mr_Morbid
I'd like the see the official numbers on this as well, but it's unlikely that the devs will share them. As with many other things, us not knowing the real numbers lets the devs change them as they see fit without telling us.
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Thanks for your presence here, Beastyle. Also, thanks for your patience.
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Actually, I'd think their time would be better spent with the following:
New market item: Pre-made personal lair.
Each lair has the following:- A set "theme" (to start, a few basic themes: Arcane, Tech, Sewer, Warehouse) able to be chosen once per character. If you buy multiples of the lair, each character on the account can select multiple options, but only 1 active at a time.
- Limit to 8 players on the map, in other words, limited to the team.
- 100 inspiration storage.
- 100 salvage storage.
- 100 enhancement storage.
- 50 recipe storage.
- Basic hospital.
- Access to salvage vault.
- Crafting table.
- Auction House interface.
- Tailor Interface.
- Can teleport to any Base Portal your character can access (so rogues/vigilantes could go to "basic" zones in Paragon or the Isles), but nowhere else.
- Have some options for customization, but not freeform like the current base editor.
- Meeting area.
- Scenery.
- Colors.
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Quote:Strange. I was on the previous 12+2 plan (so I get to look forward to this in February 2013), it did not affect my December or January stipends, but it did affect my February stipend. It pushed it back from the 8th to the 14th.Originally Posted by Spatch
Quite a few of us noticed this back in January. What we discovered (when we petitioned) was that, apparently, those who took advantage of the 12+2 month sale back in December had their monthly points stipend date changed to the 28th of the month (or thereabouts). Not sure how widespread the problem was, but those of us discussing it in a forum thread all shared this characteristic, and we all received the same answer to our petitions.
So, if you signed up for the 12+2 deal in December, your stipend date has likely changed.
If this doesn't apply to you, I suggest you send in a /petition to query further.
Also the GMs did not share the cause with me, but awarded the stipend and said that it should be fixed going forward.
One oddity was that I got my yearly Paragon Reward token, but not the badge. -
Quote:That's a diplomatic thing to say...Originally Posted by Hit Streak
I'm looking forward to interacting with every one of you.
However I'm sure you have been informed about some of the more, shall we say, "vocal" players that are on these forums.
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Quote:Likewise it isn't constructive for the developers to say that the Keyes, TPN, or MoM trial has "an increased chance of a Rare or Very Rare" when those weights/percentages are 2% more than BAF, for instance.Originally Posted by Lothic
in essence I agree with the idea of the Devs being able to update the system "behind the scenes" without having to openly report everything to us. I'd rather the Devs have the freedom to change a value here or there by a few points without them having to deal with firestorms of angst from players which tend to serve no constructive purpose in the long run.
Personally, I would rather them scrap the random tables entirely. However at this point I don't think it would happen. So the next best thing is for the developers to be up front with the weights (or percentages). By providing those values, players can make an informed choice as to which trial they prefer. -
Quote:The room limits have not been adjusted.Originally Posted by American_Angel
Have the room limits been adjusted????
It would be dumb to have to have the large gp room for two telepads.... -
Quote:The only items you'll lose at this point are crafted base items, not the rewards base items.Originally Posted by Mister Rik
Hmm. This just got more puzzling. I took my main, the same character who just quit her SG, and had her create her own SG. I went into "Edit Room" mode, and clicked the "Room Details" tab, and there were all the Wall Mounted Weapon Displays and Signature Character Items that she supposedly "lost" when she left her previous SG. Weird.
Think of it this way:- If you've crafted it with salvage, you lose it if you leave the group.
- If you've got the item from the Veteran/Paragon Rewards you can use it in any group.
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Quote:My Premium account unlocked Khelds before Freedom launch and still has access to them.Originally Posted by Aggelakis
AFAIK, after Freedom requires the unlock purchase regardless of what level your other character(s) is(are). Unfortunately, I don't have a Premium account with a character above 20 who wasn't already above 20 when Freedom launched (thus having the "grandfathered/legacy unlock").
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Quote:Actually for Underground, we know that players that don't qualify for the improved reward table can still get bumped by the league to a standard reward table. Here is where I agree with Arcanaville that the reward tables seem to be weighted.Originally Posted by Thirty-Seven
I can answer those: Virtually Zero.
I have heard of a few people getting them, but that is some sorta bug. -
Quote:All the more reason to nuke the participation algorithm from orbit. I'd be okay if the even give the base weights to the reward tables. At least that is something to compare the drop rates I (and a few others) see.Originally Posted by Arcanaville
Even if the devs were willing, and they never have been in the past, this might be a little trickier than implied. There may not be any "base" chances as such, because first its probably weights not percentages, and second the weights might be functions of the participation algorithm that don't have obvious "base" values. Understanding the base inputs and translating them into meaningful situational percentages might require knowing the details of the system.
Come on, give me a break. Giving out the reward table weights would hardly qualify as "accidentally giving away the store".Quote:Originally Posted by Arcanaville
What's potentially more problematic is the few people who know all the details - if *anyone* knows all the details precisely** - might be the very people who are not 100% certain what can be disclosed without accidentally giving away the store.
And if they put in the system without knowing exactly what it was supposed to do, all I can say is that the people involved should be fired for incompetence.
I do, but I'm told that isn't enough to bring to the developers as the "sample size is too small".Quote:Originally Posted by Energizing_Ion
Just keep records of what you got, when and from which itrial.
They have said that there is an "increased chance of Rare and Very Rares" at the end of Keyes, TPN, or MoM and a Rare/Very Rare at the end of UGT (only if you were present for the full trial). It is time for the developers to back that up with the weights for the tables, because I've seen far too many common and uncommon drops from all except the Underground.Quote:Originally Posted by Energizing_Ion
The only iTrial they've said something very specific is the UG where it's guaranteed a R/VR. I, too, have heard that some have received an C/UC from it but not sure how/why they got it. Beyond that...*shrugs*
I agree, and I don't like the reward tables now (almost a year after they went live) or even when they were introduced in pre-beta.Quote:Originally Posted by Rodion
For this reason, I think random rewards are wrong for vital things like building incarnate powers. It's not fair that some people get better rewards based on random chance; it's a major break from how the game works otherwise.
I fully agree.Quote:Originally Posted by Rodion
Until level 50 all characters' progress is essentially the same: all things being equal, two players teaming together will get the same XP and level at the same rate. They'll get new slots and new powers at the same time. But when we hit the trials it becomes a total crap shoot: progress becomes random. Different players get different numbers of threads, which means they can get more iXP than team mates for the same number of kills. They get different salvage drops on trial completion, which means some players may be able to build a T4 power in a few trials, while others might take 20 or more. This is not right.
I would agree with that.Quote:Originally Posted by Rodion
To ensure that no character's progress is too slow, trial reward rolls should either have a streak breaker, or the rarity roll should use sampling without replacement to ensure people get a consistent number of rares and VRs within a certain number of trials. -
I think it is high time that the developers disclose the following information as it serves no purpose to keep it secret:
Base chance for the BAF trial completion to be:
Common:
Uncommon:
Rare:
Very Rare:
Base chance for the Lambda trial completion to be:
Common:
Uncommon:
Rare:
Very Rare:
Base chance for the Keyes trial completion to be:
Common:
Uncommon:
Rare:
Very Rare:
Base chance for the Underground trial completion to be:
Common:
Uncommon:
Rare:
Very Rare:
Base chance for the TPN trial completion to be:
Common:
Uncommon:
Rare:
Very Rare:
Base chance for the Minds of Mayhem trial completion to be:
Common:
Uncommon:
Rare:
Very Rare:
Base chance for the Dilemma Diabolique trial completion (after Issue 22 goes live) to be:
Common:
Uncommon:
Rare:
Very Rare:
By keeping the percentages hidden, players cannot have trust that they are getting the correct rewards. For instance on numerous Keyes, TPNs, and MoMs I (and many others) have received common and uncommon reward tables. At one point a developer said that the increased odds at the rare and very rare tables were going to be visible enough that a player wouldn't need to look at the statistics to notice a change. Guess what? I need to look back through my run statistics to see if there is any change, and if anything my personal chances seems worse since the change.
There is no reason to hide these numbers from the players. It makes people unsure if they have participated "enough", will cause continued petitions from players asking why they are getting "poor" rewards, and prompt players to make bad play decisions in an attempt to "improve" their end of trial rewards. -
After level 20, you can switch sides just like any other AT (if you have the side switching ability unlocked or buy an alignment change token).
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Quote:Before the Veteran Rewards Program, the only personal items were those you crafted with the group's resources (crafting tables and group badges). The reason for the character to lose that item was so that a player could not craft a valuable base item (AES or Mystic Orrery) in Group A, quit, then place said item in Group B.Originally Posted by Necrotech_Master
that seems kind of odd and shows some inconsistency then
if you claim all the base items before going into an sg, then when you go into the sg you would still have base items even though you claimed them when you had no sg
but upon leaving the sg you lose all unplaced items? that doesnt seem right, but if thats what the game is doing it should prolly be made more consistent then
Because they didn't want to mess with making new code for the base personal items, they made a special exemption for the badge system to handle claiming multiple base items.
With the advent of the account/character items, they moved the vet reward/paragon reward items again. This time they fixed the issue as Impish Kat has explained. -
Quote:It is actually a tiny bit more complicated than that list, as that list only covers the AVs, not the critters.Originally Posted by Aggelakis
I integrated the enemy levels into the wiki article. Thanks for that list, Snow Globe; until it was listed like that I didn't even think to incorporate it anywhere.
http://paragonwiki.com/wiki/Incarnate_Trial -
Quote:Or not know how to look for the temp powers to enable a win. Also holding off too long to wait for adds to build up to try for the "extra" Astral Merit when the group can't handle them at that strength.Originally Posted by Bill Z Bubba
Maybe he means after emoting they aggro Maruader and run out the door? I've also never seen a trial fail because of those that want to dance during the cutscene.Quote:Originally Posted by BellaStrega
[/LIST]Okay, huh? I've seen people do this, but I was unaware it impacted rewards at all.
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Quote:Didn't help me. See my posts further up the thread.Originally Posted by tanstaafl
I find including in your petition, 'no GM contact or follow up needed' suffices.