Global_DJB

Yep seen it alot on Treespecs and STFs and for sometime now. Were you speeding? I only ever see it if you don't clear through to the last room. Some sort of timing issue.

Hopefully Z and co are all over this cause Support certainly are not;
http://boards.cityofheroes.com/showp...7&postcount=18

Support just asked me to delete the following file from the CoH directory.

""

No, that's not a typo - at least not on my part. They left out the file name. Other than that they suggest a reinstall which makes it plainly obvious that they haven't read the details I provided in the ticket or that myself and others have provided in this thread. I cannot wait to see what the VIP Support is like, it cannot be worse than this has been!

So I give up. Something is broken in the Launcher or some CoH installs - somewhere. At least 3 people in this thread alone have had their client pointed to wrong servers. My registry entry is still pointing at the wrong servers, I bet that'll cause a problem down the line too.

I only hope that Z's engineers looking at this thread got a bit further!

Interesting, thanks Yuro. I just checked my Cryptic CoH reg files and the euCOH has Auth with the old IP 64.25.36.4 but does recognise the install directory as being the new one which now works just fine.

I have it installed on one machine yes but it's not running (not even in the background). It's not on t'other machine. It's interesting tho that you can see the launcher update from .4 to .88 as I still can't get that to happen - I tried just a couple of hours ago.

Thanks for checking Aggelakis. Glad (well you know what I mean) to see someone else able to back up what I've been saying. I did ping it to Z and he's got back to me and posted in t'other thread so fingers crossed we'll get some more info soon.

Excellent news, thanks Z.

Anyone looking for more info or having similar isuses make sure to read the other thread too, we got some more details there in particular from post 15 onwards.

http://boards.cityofheroes.com/showthread.php?p=3857005

More here:

http://boards.cityofheroes.com/showp...5&postcount=15

Ooh the recycle bin, sometime saviour of many! If it were in there, that might be great!

The file is addcache.xml. It's quite a small file and something that should open in a browser or in any sort of text editing program. It's should have been in the top level of the CoH directory.

There's an IP address used in there, it's repeated several times. This is what differs between my old client which no longer works (can't get past login screen at all) and my new install which works just fine.

I'm very curious whether the IP address used is 64.25.36.4 or if it's 64.25.36.88.

Thanks very much for coming back and having a gander! Would be great if someone was looking at this thread, my back and forward with Support isn't going so well

Hey Thirty-Seven - is there *any* chance that when you did a reinstall you kept the old install? (or anyone else who had this problem). I have been doing some research and found what I believe to be the specific problem and it's in a simple file that could be opened even in notepad. I'd *love* to get someone else to verify what I'm seeing here.

Okay, here's another update. I'm still not really getting anywhere with support. I sent off a um frustrated email over the weekend and got 'escalated'. The response to that was better but...

Anyway while I was checking some information to add to that, I decided to run a file compare of my installs. Leaving aside the changes I'd expect (logs/timestamps etc), quite simply addcache.xml is different between clients. Anyone want to guess what the differences are... that's right - the exact same IP address that I originally opened my ticket with.

The NCSoft Luncher does not recognise this. Each install passes a verify and repair.

So, and thank you Support for suggesting that I check my local ports, I'm moved from 'reasonably sure' to 99.99%certain there was a login server change and that for some reason my client installs/NCSoft Launcher did not get correctly updated. I'm really curious as to whether anyone else who had this and reinstalled kept their old install and could do some double checking.

I know that no-one from support/NCSoft is actually going to read this and care one jot but the utter lack of respect being shown in emails back from Support on this is astounding. I just got a canned text response about opening ports on my computer.

I provide them with details directly from my ISP about not being able to connect to their server and they come back about ports on my local machine/router.

Not to mention that fact that a new install WORKS AND POINTS SOMEWHERE ELSE.

Utter utter lack of respect. It is abundantly clear to me that no-one has actually read my ticket - or these forums - and I am getting simple canned text.

To confirm, two installs right now on the same machine. Both up to date (I manually point the launcher at each exe and then repair/verify).

One connects straight away, one will not get past the Eula screen.

Watching my connections, each install tries to connect somewhere differently.

Reinstall, I wonder if you have the same issue that I did/do.

http://boards.cityofheroes.com/showt...95#post3853295

Okay, bear with me a moment here; the tl;dr is I am reasonably sure that a login server was changed a couple of nights ago.

I knew the servers were up, I knew I had friends logged in. I knew that there were a small number of people having issues but most could get in. So I thought I'd double check some things and make sure it wasn't an ISP issue or something like that. As it was on two machines, I was certain that it wasn't a client issue on my end. I was reasonably sure that as I could access the Beta server it wasn't going to turn out to be an ISP issue.

On both machines, using the NCSoft Laucher, the CoH client was FULLY up to date and I was able to verify/repair the install on each machine no problem.

So I did some traces and watched the client as it tried to login. There was no response from the login server. So I grabbed the details, that I could, of the login server and found that I wasn't able to ping it at all. I jumped into my ISP's IRC chat and asked them to check. They had no joy at all but were reasonably confidently able to confirm that there were no issues on their end and they suspected a server issues.

As Support here had not answered yet, I figured I'd do a reinstall because what could it hurt? I didn't want to do a full download again but I wanted to make sure that the networking/connection files were reinstalled. So I copied the coh.exe and only that file to a new dir. I pointed the Launcher at it and asked it to repair. It started the whole patch process. I *cancelled* this process once it had built the directory structure and copied across the pigg directory meaning that the reinstall had to download less then 700 mb.

This went fine and I was really quite surprised that the new install logged in straight away. So I watched the login process again and this install was pointing/connection to a DIFFERENT login server.

So I have two installs on one machine - launcher says both are fully up to date and good to go... however each install is pointing at a different login server and only one works. I have the other machine next to me with the install that worked fine until Thursday and that won't connect at all. That's pointing at the non working sever.

Support have, conveniently, ignored any of the actual information I've given them and have done nothing but insist I run the Game Advisor. I have just done that - there's no info in there that I can see relating to the install/login server that the local CoH uses but we'll see what they come back with. When my ISP cannot ping the login server my client is pointed to, I can totally understand why my firewall or AV details are important


My tentative conclusion at the moment is that I, and perhaps others, do not have a fully up to date CoH client despite what the NCSoft Launcher says. I suspect strongly there was a server change during the hardware upgrade the other night and for whatever reason my installs did not receive the prep work for this in the earlier patches. I shall update if Support erm.. support.

And I'm in!

Sorry folks, I still cannot connect and Support have yet to respond

Ah ok, cheers. not just me then. Oh well

Are you sure? The server status has been borked (more than ever since yesterday) but I am reasonably sure they have been back up since early this morning.

Typically I cannot login to the game today. Since the updates/downtime I have been unable to get passed the login screen. Beta works fine, have contacted support and crossed fingers