I sent in a ticket about this a few days ago (not having looked in the forums first) and the gist of the reply I got from the GM who contacted me was that VIP accounts that received bonuses (points, tokens, etc) on September 14th when the head start took place would not be receiving points until at the very least October 11th.
Good to know that the tokens are backloaded and not front loaded though. I hadn't realized that.