Hi,
I purchased a VIP upgrade for CoH: Freedom for my girlfriend recently (right after mine). We can't find the serial code she was supposed to be sent since it was purchased from the website itself, not in-game.
We both checked her account and it tells us she has 1 unused serial code. We checked that and this is what we see:
Notice how it says the VIP Kit was purchased on Mar 17 yet its Mar 16.
She wasn't sent any serial code through e-mail, nor was I and the purchase does show up on my card.